Client Insights & Service Consultant

Location: the preferred location for this role is San Francisco, CA to allow for on-site presence at the client office.
We are open to strong candidates outside of CA who can travel quarterly to the client's office.
Let’s be unstoppable together! Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior.
Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth.
We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.
We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work).
Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together.
Learn more at www.
circana.
com.
Position Overview: This will be a hybrid role bringing together our Client Insights and Client Service functions supporting the client Premier Nutrition.
To be successful in the position you must possess and be able to execute five key skill sets: Advanced Analytic Skills: Demonstrate ability to analyze and interpret data and translate it into meaningful solutions for clients: - Approach client with coherent, actionable, and fact-based data/recommendations appropriate to their business needs - Continually provide analytical solutions and business insights to address any business gaps and/or opportunities and create value for the client - Identify business issues and opportunities to suggest appropriate solutions/approaches.
Consultative Selling: Apply knowledge of the business and industry to identify, create, and close business opportunities: - Target and sell services that address unexpressed and underlying client needs; ask questions to identify the root causes of issues versus symptoms - Ask questions to test assumptions and challenge the status quo - Synthesize information on a variety of issues; translate the information into a project framework that ultimately provides solutions for clients Impactful Presence: Demonstrate strong interpersonal communication and presentation skills; present a professional image: - Become trusted by clients, Circana client solutions teams, Circana cross-functional organizations, and Circana business partners and considered a domain expert and business partner - Educate the client on analytic methods and approaches, shape their thinking, and influence the decisions they make - Demonstrate a flexible approach to communication; adapt messages quickly to the appropriate level or function with poise and polish Client Focus: Consistently act with client satisfaction in mind and follow through on commitments to ensure the needs of the client are met: - Develop and maintain a deep understanding of customer needs and requirements - Help customers identify solutions to problems they did not know they had - Regularly and proactively communicate with the client-facing teams, including soliciting feedback to continually improve the relationship.
Process Oriented: Demonstrated ability to multi-task to ensure database requirements and needs are meeting client expectations: - Maintain and manage ongoing database needs with clear and concise communications.
Manage time and resources against changing priorities.
What are the qualifications? 5+ progressive years of experience in marketing and sales with a premier Consumer Packaged Goods (CPG) or marketing analytics company Experience with Circana/IRI or other syndicated data solutions is required Database management experience is preferred Demonstrated expertise in translating point-of-sale (POS) data and analysis into relevant implications within the CPG industry Ability to build a rapport across functions and levels within an organization Proven ability to consult with clients to influence thinking Bachelor’s degree in a related field Circana Behaviors As well as the technical skills, experience, and attributes that are required for the role, our shared behaviors sit at the core of our organization.
Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day roles: Stay Curious: Being hungry to learn and grow, always asking the big questions Seek Clarity: Embracing complexity to create clarity and inspire action Own the Outcome: Being accountable for decisions and taking ownership of our choices Center on the Client: Relentlessly adding value for our customers Be a Challenger: Never complacent, always striving for continuous improvement Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity Commit to each other: Contributing to making Circana a great place to work for everyone The below range reflects the range of possible compensation for this role at the time of this posting.
We may ultimately pay more or less than the posted range.
This range may be modified in the future.
An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The salary range for this role is $64,000 to $110,000.
This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
You can apply for this role through the Circana Careers website or Intranet site for internal candidates.
#LI-JP1 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)