About the Role
The Marketing Technology Manager sits on the Continuous Improvement pod within the MarTech Ops team and is part of the broader Performance Marketing organization.
This team drives industry leading performance marketing campaigns and technology across all Uber customers and Uber products.
In this role, you will be responsible for the continuous improvement strategy for closing the most impactful and urgent gaps in our MarTech business processes brought up and surfaced through operational gaps and challenging user experiences.
You'll work with cross-functional teams across Marketing, Operations, Product, Engineering to achieve your team's goals.
Continuous Improvement opportunities and projects span across Uber lines of businesses and marketing channels.
This role drives large-scale impact and work with a wide range of partners and systems.
You will use the DMAIC methodology to handle multiple workstreams, lead org-wide process rollouts, and be an authority in marketing operations and foundations.
This is an exciting opportunity with a lot of growth potential!
This role is for someone who emobides our #GoGetIt value, is not afraid to question the status quo, and ready to tackle the exciting challenge of influencing a process-driven culture change in the Performance Marketing organization.
What You'll Do
Define, deliver, and iterate business processes that enable operational quality and efficiency at scale
Collaborate in driving the vision, strategy, and execution of projects that improve process excellence and operational rigor in MarTech
Expertly leverage the Lean Six Sigma DMAIC methodology to deliver process improvement projects while championing the methodology and process adoption to cross-functional team members
Be comfortable with ambiguity, lead through influence, and partner with business marketing leads, data analysts, product teams, and MarTech stakeholders to drive decisions and projects to completion
Own project metrics and communicate project outcomes and insights to key partners and senior leadership
Basic Qualifications
4+ years of prior work experience, ideally in process management, program management or a related field (e.
g.
, consulting, operations, etc.
)
Lean Six Sigma or comparable certification with experience using DMAIC methodology
Exceptional written, verbal, and visual (compelling charts, slides) communication skills with experience presenting to senior leadership
Preferred Qualifications
Ability to derive insights from data and use data to inform decisions
Experience building consensus and influencing adoption of efficient processes that scale across a large organization and drive user experience and operational process improvements
Experience leading multiple cross-functional initiatives with a product or technical focus
Experience in JIRA
Track record of balancing analytical critical thinking with quick decision-making, change management, and timely execution
Data-driven mentality and strong business judgment.
Able to analyze the data, pull key insights, and tell a compelling story.
SQL skills are a plus.
Track record of building and continuously improving processes and programs supporting multiple stakeholders with often conflicting priorities
Experience working with ambiguity in a fast-paced environment
Experience in marketing or customer support
Technical Program Management experience or equivalent
Bachelor's Degree or equivalent experience preferred
For New York, NY-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD$129,000 per year - USD$143,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp.
You will also be eligible for various benefits.
More details can be found at the following link https://www.
uber.
com/careers/benefits.
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