About the Role
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills.
This role focuses on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB partners by deepening the relationship to increase retention as well as grow revenue and expand service by upselling marketing products.
Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.
What the Candidate Will Need / Bonus Points
- What the Candidate Will Do -
Manage a book of business of Uber Eats restaurant partners.
Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Upsell merchants on marketing products (ads, promotions, etc)
Conduct regular business reviews (quarterly, monthly) to review sales, marketing, etc
Build processes and standardize best-practices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities
KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
Excel in hands-on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product
- Basic Qualifications -
Experience upselling promotional products and ads
Data proficiency: being able to take basic commercial data and making it digestible to our merchant partners
E-commerce or marketplace experience is a plus
Outstanding work ethic and attention to detail
- Preferred Qualifications -
At least 3 year of experience in sales, operations, account management, or similar functions
For San Francisco, CA-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp.
You will also be eligible for various benefits.
More details can be found at the following link https://www.
uber.
com/careers/benefits.
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