Account Executive, Commercial Lines

*THE OPPORTUNITY:* _*\*Hybrid candidates will be considered\* *_ HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry.
Through a robust network of resources, you will be among some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.
The Account Executive leads the overall service, recommendations, and implementation of a book of insurance business comprised primarily of large technology and alternative energy companies.
The job requires a high degree of independent discretion, autonomy, and decision-making based on industry knowledge and experience to provide professional guidance, expertise, and service to clients, professional and collaborative relationships with carrier representatives, underwriters, business partners, and HUB colleagues.
Candidate is responsible for supporting producer with business development and sales to new and existing clients.
* Manages an assigned book of business which is comprised of key and high revenue-producing accounts, all of which have a significant impact on the business operations of the client and on HUB.
* Utilizing industry experience and in-depth knowledge of insurance markets, policy provisions, claim processes, business environment, and risk mitigation, applies independent and discretionary judgment to make decisions independent of manager approval on books of insurance business for which the candidate is responsible.
These include non-routine coverage issues and questions, denial of claims, renewal strategies for key accounts, and interpretation of non-routine provisions of insurance contracts.
* Acquires understanding of clients’ business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
When counseling clients on appropriate coverage, will assess risks based on clients’ situation and determine proper coverage to insure and mitigate those risks.
* Builds strong relationships with internal customers (producers, marketing, customer service, and claims) as well as our external trading partners.
* Negotiates terms, conditions, and pricing directly with insurance carriers, in conjunction with Producer and other Hub resources.
* In situations where special carrier programs are available, determines if those programs are appropriate for particular clients.
Then, consults with clients on the benefits of those programs and secures quotes/options for consideration.
* Leads resolution of escalated complex service issues between clients and insurance carriers that require policy interpretation and experience-based judgment to resolve.
* Leads client meetings (including renewal meetings), independent from producer or manager as needed.
* Supports, mentors, and trains Account Managers and Account Representatives, as necessary.
* May oversee functions performed by Account Managers and Account Representatives including approval of renewal strategies and resolution of client and carrier issues.
* Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
Makes appropriate recommendations to clients in response to those changes independent of manager approval.
* Leads all aspects of client service, marketing, and renewal of book of business.
Uses judgment and creativity based on industry experience to produce favorable results and solutions to address clients’ insurance needs.
* Responsible for overall retention of accounts in assigned book of business.
* Develops new business from existing accounts and assigned leads, and contributes to meeting departmental production goals.
Identifies opportunities for cross-sell and up-sell of other HUB products and services where appropriate.
* Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary.
Ensures the accuracy of data in those systems.
* Possesses mastery of the various HUB and industry resources and tools that are available and utilizes same to best serve clients * Travels on company business as required.
* Prepares reports for management as required.
* Attends industry related continuing education training and courses.
* Performs other duties and projects as assigned.
*WHAT YOU BRING TO THE TABLE:* * 7 years of experience and demonstrated proficiency in an insurance Account Management role in required lines is preferred.
Brokerage experience is preferred.
* Excellent oral and written English communications skills.
* Leadership experience and independent responsibility for client retention preferred.
Ability to lead and influence in a team environment.
* Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems.
* Proficiency in running / leading virtual meetings/calls using various technologies such as Zoom, Skype, etc.
* Ability to work a regular, full-time work remotely or at HUB’s facility(s) and ability to travel on business when required once Covid-19 travel restrictions lift.
*LICENSING OR CERTIFICATION REQUIREMENTS:* * Currently licensed in good standing in required lines and states * Current with all necessary CE credits in required lines and states.
* Advanced professional designation highly desirable (e.
g.
CPCU, ARM, CIC) * Department Account Management & Service * Required Experience: 7-10 years of relevant experience * Required Travel: Up to 25% (Post Covid-19 restrictions) * Required Education: High school or equivalent *WHY CHOOSE HUB?:* Throughout our network of more than 450 HUB offices in North America, we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success.
At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development.
Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time.
Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado, California and Washington states: The expected salary range for this position is $100,000 to $166,0000/ year and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
Job Type: Full-time Pay: $100,000.
00 - $166,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person