Digital Retention Specialist

Job Requisition ID # 23WD74478 Position Overview As a Digital Retention Specialist for our fast-expanding eCommerce business, you will help us improve digital self-service for Autodesk.
You'll coordinate retention and expansion projects, enhancing customer experiences and contributing to crucial business metrics.
Collaborating globally, you'll help improve conversion rates, adoption, renewal rates, and overall customer satisfaction.
Reporting to the Sr.
Manager, Digital eCommerce Retention, this role offers an exciting opportunity for individuals experienced in communication, and project management, comfortable with data, and passionate about advancing business and customer experiences.
Responsibilities Lead go-to-market activities for Digital eCommerce Retention projects and optimizations, aligning them with financial and customer experience goals.
Manage project plans and roadmaps to oversee digital retention deliverables across teams and touchpoints.
Identify and collaborate with multiple internal teams to ensure a shared understanding of project charters, interdependencies, and customer and business impacts.
Partner with other go-to-market teams to highlight collaborative efforts developing exceptional customer experiences, sharing best practices and insights.
Develop and execute high-quality materials such as internal newsletters, wikis, intranets, and presentations, ensuring regular updates.
Work closely with teams delivering retention projects, contributing to their design, execution, and testing.
Manage content, links, and tracking updates across customer-facing touchpoints, including localization efforts.
Create and deliver reports assessing our performance impact across different regions and industries, aligning tactical activities with business objectives and customer needs.
Minimum Qualifications 3+ years of experience in marketing, operations, or project management in a B2B or SaaS company.
Project management abilities demonstrating commitment to project completion.
Proficiency in Microsoft Word, PowerPoint, and familiarity with collaboration tools like Zoom, Slack, Microsoft Teams, Asana, Mural.
Experience with global teams, matrixed organizations or the technology industry is advantageous but not mandatory.
Ability to work independently while excelling in collaborative environments.
This is a hybrid role.
Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do.
Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all.
Ready to shape the world and your future? Join us! Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.
S.
by visiting https://benefits.
autodesk.
com/ Salary transparency Salary is one part of Autodesk’s competitive compensation package.
For U.
S.
-based roles, we expect a starting base salary between $61,400 and $105,820.
Offers are based on the candidate’s experience and geographic location, and may exceed this range.
In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Equal Employment Opportunity At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world.
Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.
We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Diversity & Belonging We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive.
Learn more here: https://www.
autodesk.
com/company/diversity-and-belonging Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).