Director, Account Management - Tolling

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description: Are you a proven client relationship manager with Tolling services experience? Do you have a track record of building tactical relationships with C-Suite customers? About the role The Director, Account Management is the primary client relationship executive and revenue generator of Tolling services.
This a remote role with a preferred west coast region location.
The Account Manager directs and controls the activities that drive continuous improvements to increase productivity, optimize the customer experience, reduce costs and risks.
This client-facing role includes overall account responsibilities, working with Sales Executives to identify opportunities for additional revenue growth and assisting with the development of proposals.
Responsibilities Applies Tolling industry knowledge Developing operational discipline and focus to identify and pursue core markets Managing revenue/profit results to grow relationships Partnering with solutions leaders to develop new value propositions in digital work flows, customer engagement and clinical outcomes.
Managing account-level P&L to business unit financial targets Developing and supporting value propositions for focus areas and ensure alignment with Conduent and business unit strategy Partnering with solutions leaders and Business Development Executives to promote sales of new services into existing accounts to include Contract negotiations, rebids and change orders Recommending and initiating enhancements to the sales and marketing operations Develops revenue goals, assesses growth Provides accurate, complete, and timely submission of required progress reports, forecasts, quotations, budgets, and rates Developing knowledge of Conduent services, solutions, and offerings.
Developing understanding of Conduent’s portfolio of specialty BPO solutions Supporting the development of marketing plans Representing the organization with executives and clients Maintains effective relationships with internal and external constituents including consultants.
All other duties as assigned Requirements Being a consultative Account Manager that develops relationships and adds value to the client(s) business over the long term Possesses experience in the Tolling services industry Has a proven career history of growing existing accounts Being a team player that effectively partners with delivery organizations for added value Possesses proven ability in account strategy, account planning and relationship building Has experience working closely with service delivery counterparts Demonstrates advanced knowledge of BPO services account and relationship management processes Possesses effective communication and presentation skills to top management and executives (internally and externally) Being self-motivated with desire for success Able to travel for business as required Possesses Bachelor's degree in related field or equivalent work experience Flexible Working At Conduent, we want you to be yourself.
We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions: Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your work day.
Flexible Working Hours: Flex the times you work during the day, allowing you to balance your home life and work when you are the most productive.
Working For You Perks and rewards designed for you: Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
Retirement Savings: We will support you as you save for your future.
Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
Career Growth Opportunities: We help you thrive, so together, we can grow.
We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Join Us At Conduent, we are one team, one mission.
We understand that our success is directly related to the success of our associates.
We strive to create a culture where you can: Bring your authentic self to work Grow and thrive, both personally and professionally Make a difference with our clients, in our communities, and with the millions of people we support When you join Conduent, you are engaged in creating the future - both our company’s and your own.
With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation-related information.
For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive, and Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time.
The estimated salary range is $146,000-$195,000.
Closing: Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
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You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community.
Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.