Senior Salesforce Analyst

Company Overview DocuSign helps organizations connect and automate how they agree.
Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time.
Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
What you'll do As a Senior Salesforce Analyst at DocuSign, you will work with Technical and Solutions Architects and Developers to translate business requirements into the best Salesforce solutions.
The role requires superb communication skills, experience working in complex projects gathering requirements across cross-functional partners, and hands-on experience on sales, service, community clouds, and/or custom Salesforce apps.
This role takes the End to End leadership throughout the SDLC.
This position is an individual contributor role reporting to the Sr.
Manager, Business Applications.
Responsibility Support the projects phases from inception through completion Work with the cross-functional stakeholders to gather the techno-functional requirements and decompose them into concise user stories with acceptance criteria format in requirements management system (e.
g.
, JIRA) Work with Product Owner to prioritize user stories and epics to ensure delivery of Minimal Viable Product (MVP) Provide technical expertise to partners to facilitate planning, set direction, define business initiatives, and develop solutions to business requirements Work closely with team members to design a solution that will meet the business requirements and document to-be process flows Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies Participate in the agile ceremonies and work with the agile team(s) and other program staff as required Build reports and dashboards as needed Engage in testing cycles (e.
g.
, UAT, Regression and system) Keep up-to-date on new Salesforce features and help determine solutions with the latest features Job Designation Hybrid: Employee divides their time between in-office and remote work.
Access to an office location is required.
(Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job.
Preferred job designations are not guaranteed when changing positions within DocuSign.
DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring Basic Bachelor's Degree in Computer Science or Management Information Systems 8+ years of Business Analysis experience 6+ years of experience and knowledge supporting large scale Salesforce implementations Experience with Salesforce and SaaS applications like Eloqua, D&B Optimizer, ZoomInfo, and Outreach Experience with Salesforce.
com configuration and familiarity with Salesforce.
com custom development Preferred Hands-on experience on Salesforce to advise stakeholders on business solutions including workflows, validation rules, security controls, etc.
Experience delivering multiple Salesforce projects using Agile methodologies Agile Scrum Master Certification Excellent planning, organizational, and time management skills Experience leading grooming sessions, developing the product backlog, leading Sprint ceremonies, planning and conducting testing and other functional related activities Hands-on experience on sales and service clouds Excellent written and oral communication skills, including the ability to effectively communicate sophisticated technical ideas to audiences with varied technical backgrounds Holds Salesforce.
com Administrator Certification Prior experience working with global teams Marketing domain knowledge Wage Transparency Based on applicable legislation, the below details pay ranges in the following locations: California: $118,300 - $182,775 base salary This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following: Paid Time Off: earned time off, as well as paid company holidays based on region Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment Retirement Plans: select retirement and pension programs with potential for employer contributions Learning and Development: options for coaching, online courses and education reimbursements Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events Life at DocuSign Working here DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work.
You can count on us to listen, be honest, and try our best to do what’s right, every day.
At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life.
Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it.
And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures.
If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.
com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.
com for assistance.
Our global benefits Paid time off Take time to unwind with earned days off, plus paid company holidays based on your region.
Paid parental leave Take up to six months off with your child after birth, adoption or foster care placement.
Full health benefits Options for 100% employer-paid health plans from day one of employment.
Retirement plans Select retirement and pension programs with potential for employer contributions.
Learning & development Grow your career with coaching, online courses and education reimbursements.
Compassionate care leave Paid time off following the loss of a loved one and other life-changing events.