Role & Responsibilities:
Retain and grow the business for company assigned accounts.
Proven experience troubleshooting client’s problems and challenges, while looking for opportunities to design, offer, sell and implement competitive solutions.
Provide prompt and compelling service proposals to address client’s requirements, while earning trust from the client.
Define and help implement client specific SOP’s, to ensure all requested milestones are being met to client's expectations.
Work closely with both origin and destination to identify and solve any issues that may lead to any service failures.
Organize, lead, and reviews KPI/QBR, and drive the operation excellence internally.
Monitor the account receivable to meet company’s target and ensure that the billing can be generated timely and accurately.
Qualifications:
Must have a bachelor's degree from an accredited university/college.
Minimum 5 years of freight forwarding experience required, with experience working with a key account management team, preferred.
Fluent in both English and Mandarin.
Proficient in programs used for email, word processing, data manipulation (excel spread sheets), power point presentation, and general internet skills.
Assertive, showing interpersonal/managerial skills to coordinate DRI’s different stations in the best interest of the customer.
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