Business and Operational Analyst

Position Summary: As a Business and Operations Analyst within Boisset Collection’s Wine Ambassador program, you will be responsible for analyzing business processes, identifying opportunities for improvement, and leveraging data-driven insights to optimize performance across our independent ambassador network and operations.
Your role will involve collaborating with various teams to drive strategic decisions, enhance efficiency, and support the company's growth objectives.
Your recommendations will lead to ongoing ad hoc projects and initiatives to support the Ambassador Program, outlined by the Director.
The ideal candidate will be highly motivated, analytical, and creative with a passion for innovation through data-driven insights.
This role requires the ability to work towards goals and objectives in collaboration with key stakeholders within the Ambassador team and other departments within the company.
Essential Functions:  Gather and analyze data from multiple sources including sales reports, CRM systems, marketing campaigns, and operational databases.
 Conduct thorough analysis to identify trends, patterns, and opportunities for process enhancement.
 Evaluate key performance indicators (KPIs) related to sales, customer acquisition, retention, and team productivity within our Independent Contractor network.
 Identify areas for improvement and develop actionable recommendations.
 Develop and maintain comprehensive reports, dashboards, and visualizations to communicate insights effectively to stakeholders.
 Implement automated reporting mechanisms for ongoing performance monitoring for weekly, monthly, and yearly data.
 Create training materials and documentation to support the implementation of new processes and tools within the program.
 Support and train colleagues on new processes.
 Develop and maintain relationships with key stakeholders and employees of other departments within Boisset Collection.
 Create new resources, such as training, materials, and online tools, to support the program's growth and success.
 Manage implementation of strategic initiatives with program colleagues.
 Actively maintain, monitor, and update ambassador program policies and procedures to ensure their effectiveness and accuracy to the current program direction.
Additional Functions:  Comply with all company safety policies, practices, and procedures.
Participate in safety training and report all unsafe conditions or work practices.
 Participate in team efforts and perform additional duties as needed.
 Support overall Ambassador program operations including events Necessary Skills: Language: Ability to speak and understand basic English required for all positions.
 Ability to read and interpret documents such as memos, instructions, policies, and manuals.
Ability to write routine reports and correspondence.
Ability to present information effectively to groups of customers and/or employees and participate in one-on-one and small-group situations.
Math:  Ability to add, subtract, multiply, and divide accurately, using standard American units of currency, weight, volume, and/or distance.
Ability to recognize and correct inaccuracies when using a calculator or computer spreadsheet.
Ability to calculate items such as discounts, commissions, simple interest, and percentages, Logic:  Ability to apply common sense understanding to multiple tasks, analyze and solve practical problems, prioritize and delegate tasks and projects, work both independently and as part of a team, and adapt to frequent changes in the work environment.
Computer:  Possess intermediate computer skills which can include e-mail, internet, word processing, spreadsheet, basic database activity, graphic arts and/or publishing.
Education, Experience, Certificates, Licenses:  Bachelor's degree required, with emphasis in Business or Operations.
 Current, valid Driver’s License, insurable driving record, and proof of current automobile insurance required.
 Background in beverage industry experience preferred.
 Experience working with independent contractor teams preferred.
 Proven experience in data analysis, preferably within a sales or marketing environment.
 Advanced understanding of Microsoft Excel and other statistical analysis tools.
 Strong analytical skills with the ability to translate data into actionable insights.
 Excellent communication and presentation skills to convey findings effectively.
 Detail-oriented mindset with a focus on data accuracy and quality.
 Ability to work both independently and collaboratively in a fast-paced environment.
 Proven track record of success in developing and implementing new operational processes and creating new resources.
 Ability to work independently and as part of a team.
 Experience with HubSpot, Drupal, Dot Digital, & Power BI is preferred.
 Highly proficient in Microsoft tools (PowerPoint, Word, Outlook, SharePoint) Physical Requirements:  Light physical activity performing non-strenuous daily activities of an administrative nature.
Manual dexterity sufficient to reach, handle items, and work with the fingers.
May require lifting and moving objects up to 50 lbs.
in weight.
Clear vision, close and distant, and ability to adjust focus.
Hearing adequate for telephone and office level conversation.
Work Environment:  Indoor and outdoor environment with variable lighting, temperature and/or ventilation.
Areas may or may not be heated, air-conditioned, or shaded.
Outdoor periods frequently required in changing weather conditions.
Schedule and Travel Requirements:  Variable schedule: primarily a set schedule but may require weekends, periodic evenings, and/or periodic or seasonal overtime.
 Position will include overnight travel and/or travel by auto or air.
Boisset Collection is an equal opportunity employer.
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