Communications Representative, Expert

Requisition ID # 156213 Job Category: Corporate Affairs / Communication Job Level: Individual Contributor Business Unit: Customer & Enterprise Solutions Work Type: Hybrid Job Location: Oakland Department Overview Pacific Gas and Electric Company's Customer Communications department is responsible for the planning, development and execution of marketing, outreach activities and support materials that drive customer awareness and participation in PG&E’s varied programs and corporate initiatives around Safety, Service Reliability, and field-based activities that involve the replacement and upgrading of PG&E’s vast infrastructure.
Ultimately, these communications have the purpose of preserving and strengthening PG&E’s reputation and credibility with various stakeholders including customers, the general public, regulators and employees.
Position Summary The position is responsible for developing customer-facing materials and content strategies that support PG&E’s Customer Care Department, Vegetation Management and Electric Public Safety.
The purpose of these communications is to ensure compliance and drive awareness on powerline and tree work safety.
You will collaborate with subject matter experts and other marketing personnel on developing communications plans, process guidelines, editorial calendars and materials to deliver a superior customer experience.
You will also be responsible for ensuring the alignment of communication plans and messaging with company goals and objectives.
This position is hybrid, working from your remote office and Oakland, CA based on business needs.
PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting.
This compensation range is specific to the locality of the job.
The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.
This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.
A reasonable salary range is: Bay Area Minimum: $114,000.
00 Bay Area Maximum: $182,000.
00 Job Responsibilities Project management Review, manage and update campaign calendar for safety initiatives.
Conduct a content audit on a quarterly basis to ensure message alignment.
Update and ensure our communications digital asset repository is updated.
Ensure all finished materials are in compliance with corporate brand standards.
Contribute to the department’s Lean process improvement program to enhance organizational efficiency and support a culture of continuous improvement and customer satisfaction.
Communications content strategy Work with Electric Operations, Vegetation Management and Local Customer Engagement to develop a communications content strategy aligned with the department goals and plans.
Ensure compliance with PG&Es regulatory requirements.
Research, contribute ideas and edit content to ensure consistent tone, voice, and tenor.
Writing and copywriting As needed, proofread customer communications materials to check spelling, grammar and reading and comprehension level.
Review, edit, and approve pre-written communications from other stakeholders on an ad hoc basis to ensure conformity with approved talking points, corporate style and tone, and general communication best practices.
Emergency response Serve as a member of the company’s emergency response team, providing invaluable support during critical, high-visibility events.
You will support the Public Information Officer to address the needs and concerns of customers, employees and external stakeholders during emergencies.
This includes providing quick-response communications guidance and materials, which may require working after hours, weekends as needed in the event of an Emergency Operations Center activation.
Qualifications Minimum: Bachelors Degree or equivalent experience Job-related experience, 7 years CA Class C License, or equivalent Record of Clean Driving Desired: Successful completion of a writing test and a communications plan as part of the interview process Exceptional verbal/written communication skills Ability to manage multiple and potentially conflicting goals to effective resolution Demonstrated ability to work under tight deadlines, show thoughtfulness in communication plan development, and resourcefulness in gathering requirements, input, and feedback Proactive, solution-oriented problem solver Accuracy and attention to detail Commitment to customer satisfaction Demonstrated skill in building team consensus and working effectively and collaboratively in a multi-discipline, cross-functional environment