Product Insights and Reporting, Consultant

JOB DESCRIPTION Your Role The Transformation team is improving the lives of those we serve by simplifying, automating and digitizing end-to-end operational processes.
The Product Insights & Reporting, Consultant will report to the Director, Transformation (Broker & Encounters).
In this role you will partner with operational business partners to understand, document, analyze, and improve value delivery.
This role is integral in understanding processes, data, challenges, and arming the team with information to build strong business cases and quantify the impact of transformation.
Your Work In this role, you will: Lead cross functional teams through Process Improvement process steps, guide development of data collection/root cause analysis, data interpretation, customer journey mapping, process mapping and forecasting of benefits, guide prioritization of efforts based on impact, cost and ease of implementation Provide inputs on business models, incentive systems and performance management tools and support engagement with business owners to assess and evaluate specific recommendations around optimization Analyze and assure the quality of data collected and develop data collection plans Define highly complex business and customer needs and provide analysis toward operational efficiency and drive change within the organization Develop methodology for forecasting of benefits and guide prioritization of efforts based on impact, cost and ease of implementation Drive new metrics, tracking methodologies and data visualizations to better understand an end to end customer experience including touchpoints, cross-channel behaviors, competitive offerings, drivers, preferences and segmentation Drive requirements discovery efforts with stakeholders and key business partners to identify and analyze business needs, process, data, and integration requirements for the applications Identify systems and operational deficiencies and recommend solutions to streamline procedures for more effective reporting Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices Works to achieve operational targets with significant impact on the departmental results QUALIFICATIONS Your Knowledge and Experience Requires a bachelor's degree or equivalent experience A Six Sigma green belt from either Six Sigma or LEAN is highly preferred Requires at least 7 years of prior relevant experience leading BPM/continuous improvement activities from ideation through execution Experience in Design Thinking, process mapping and facilitation tools Skilled in business case development and benefits realization models Familiarity with Scaled Agile SAFE practices a plus Healthcare experience a plus Pay Range: The pay range for this role is $118,800.
00 to $178,200.
00 for California.
Note: Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade.
Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
ABOUT THE TEAM Blue Shield of California’s mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price.
We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve.
Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California’s top companies in volunteering and giving.
Here at Blue Shield, we strive to make a positive change across our industry and communities – join us! Our Values: Honest .
We hold ourselves to the highest ethical and integrity standards.
We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
Human .
We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
Courageous .
We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model: Blue Shield of California is dedicated to making work-life balance a reality.
Whether you prefer to work in an office or from home, we understand flexibility is more important than ever.
That’s why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office Hybrid – In a business unit approved office a few times per year to 3 days per week, on average Office – In a business unit approved office 4+ days a week, on average.
If the role you’re applying for is deemed an “Essential Role,” the company has determined that the role can only be performed in a Blue Shield office or in the field and would require your to meet the office worker classification.
Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment.
Due to the current public health emergency in California, Blue Shield employees are almost all working remotely.
Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Equal Employment Opportunity: External hires must pass a background check/drug screen.
Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance.
All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.