Program Specialist/Outreach and Retention - College of Alameda

Job Title Program Specialist/Outreach and Retention - College of Alameda Time Base 40 hrs/week 12 months/year Compensation Salary Range: $5,106.
26 - $6,512.
71/mo, Hiring Range: $5,106.
26 - $5,624.
86mo - The maximum initial placement is Step 3 depending on experience.
Position Type Classified Department Student Services Division (242) City Alameda State CA Job Description Summary This position is categorically and grant-funded.
Continued employment is contingent upon refunding of the position.
Under general supervision of the Dean of Enrollment Services, the Program Specialist is responsible for implementation and oversight of outreach efforts that promote the College of Alameda as a visible and engaged community partner and accessible educational resource.
Duties & Responsibilities Any one position may not include all of the duties listed nor do listed examples include all tasks which may be found in positions of this class.
To perform this job successfully, an individual must be able to perform each essential duty of the position satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions required for the position.
• Maintains a master calendar of campus and general partnership events and updates outreach website.
• Develops promotional materials and correspondence for prospective students and families; disseminates college and financial aid brochures and other materials as required.
• Compiles data, maintain records, and prepare correspondence, reports, and other written material using a variety of software such as word processing, spreadsheet, database, and website management.
• Identifies marketing opportunities and facilitates College of Alameda’s presence at appropriate community events.
• Initiates, coordinates and makes public presentations promoting the higher education and financial aid knowledge to civic, community, industry and professional organizations.
• Assists with Student Support & Success Program pre-enrollment activities at partner schools/ organizations (outreach, application, orientation, assessment).
• Assists high school students and potential COA students with applications and forms related to Admissions and Financial Aid.
• Leads campus tours and college/ financial aid workshops for prospective students and their families.
• Responsible for daily functions of the College’s Welcome Center.
• Plans, organizes, coordinates and directs activities and events • May assist efforts to increase retention of at-risk students per the College’s Student Equity or SSSP plan.
• Provides information and referrals to students, staff, and community on college programs and procedures including Concurrent Enrollment and Financial Aid.
• Provides concurrent enrollment registration services at high schools in coordination with SSSP Partnerships and site visits.
• Assist with oversight of outreach operational budgets, including personnel action forms, requisitions, supply invoices, etc.
• Coordinates and interfaces with vendors and consultants in order to help ensure successful execution of events, activities and programs.
• Performs other related duties as assigned.
Minimum Qualifications 1.
Bachelor’s degree from an accredited college or university in one of the social sciences, business, or related field and one (1) year of experience working with young adults and adults in situations requiring both democratic supervisory techniques and basic business management involving social activities; or an equivalent combination of training AND/OR experience that could likely provide the desired knowledge and abilities to perform the duties of the position.
2.
Ability to prepare and maintain accurate and complete records and reports.
3.
Demonstrate proficiency with software programs such as desktop publishing, word processing, and spreadsheets.
4.
Experience with event coordination.
5.
Ability to draft professional and public correspondence; 6.
Applicant must have demonstrated cultural competency, sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds of community college staff, faculty, and students.
Desirable Qualifications • Knowledge of community agencies and resources and the needs of cultural, ethnic, and other groups within the community • Ability to maintain effective working relationships.
• Ability to evaluate and make recommendations on improvements to existing activities and operations.
• Knowledge of college policies and procedures relevant to Admissions & Records, SSSP, and Financial Aid.
• Experience managing professional social media presence.
• Experience with webpage design.
• Knowledge of organization and operation of community college outreach programs • Knowledge of marketing strategies related to recruitment; procedures in the development and use of marketing materials; and media applications.
• Communicate effectively both orally and in writing in both English and Spanish.
Environmental Demands • Occasional work performed alone • Constant work around and with people Other Requirements • Must possess and maintain a valid California driver’s license and safe driving record during the course of employment.
• May be required to work evenings and weekends, based on activity scheduling.
PHYSICAL REQUIREMENTS • Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs • Occasional lifting and carrying up to 15 lbs.
• Occasional pushing and pulling up to 20 lbs.
• Occasional twisting of body • Occasional use of manual dexterity • Occasional use of tactile acuity • Occasional use of visual acuity from a distance, with depth, and for color • Frequent work at a rapid pace • Frequent reaching, high, low, and level • Frequent audio acuity at all ranges, including speech • Frequent visual acuity for reading • Constant sitting • Constant use of clear oral communication MENTAL REQUIREMENTS • Flexibility or ability to respond to multiple demands Tools & Equipment Used • Computer • Standard office machines and equipment • Multi-line telephones • Department-specific equipment