Inside Sales Representative - Parts Department

Inside Sales Representative - Parts Department About Us: At Kvalinc.
com, we are committed to providing top-quality parts and exceptional service to our valued customers.
As a leader in the door machinery industry, we prioritize customer satisfaction and strive to exceed expectations in every interaction.
Inside Sales Representative - Parts Department Job Description: We are seeking a talented and motivated Inside Sales Representative who excels in a fast-paced technical environment.
As a key member of our team, you will play a crucial role in driving order acquisition and revenue growth for our parts department.
If you thrive on making connections, researching solutions, exceeding targets and contributing to a collaborative team, we want to hear from you.
Responsibilities: * Source new sales opportunities through inbound follow-up and proactive outbound “warm” calls and emails.
* Process and maintain customer orders.
Provide price quotes, and quote follow up.
* Close sales and consistently achieve quarterly sales targets.
* Act as the initial point of contact for all incoming customer requests, purchase orders, emails, calls, and inquiries, adeptly triaging them to the appropriate sales representative while also handling a portion of them independently.
* Identify and assess opportunities, effectively upsell and cross-sell parts.
* Assist in maintaining the E-Commerce operations, including processing orders, updating the parts store inventory, ensuring accuracy, relevance, and completeness of product listings, and promptly addressing any discrepancies or issues to maintain a seamless online shopping experience for customers.
* Conduct thorough research on active accounts, identify key decision-makers, and generate interest in our parts offerings.
* Maintain and expand a comprehensive database of prospects within your active customer base.
Skills Required: * Minimum of three years’ experience in inside sales or customer service, within an office environment.
Or, a 4-year college degree with one year of sales or customer service experience.
* Proven track record in inside sales or customer service, preferably within the parts industry.
* Demonstrated success in consistently exceeding sales targets or exceeding customer expectations.
* Strong phone presence with experience in making and receiving a high volume of calls per day.
* Capable of working under pressure and meeting deadlines.
Goal oriented with a continual drive to succeed.
* Proficient in computer usage, with the ability to quickly adapt and intuitively navigate software applications such as Microsoft Word, Excel, online resources (including intranet platforms), and phone systems.
* Experience working with CRM systems, such as Salesforce or similar, is preferred but not required.
* Exceptional verbal and written communication skills.
* Effective listening skills coupled with a sharp memory for retaining key information.
* Strong multitasking, prioritization, and time management skills, even in the face of interruptions.
* Self-motivated with a positive outgoing attitude.
The ability to work autonomously.
Why Join Us: * Opportunity to be a part of a dynamic and growing company.
* Benefit from a competitive salary alongside additional sales incentives customized to recognize both team and individual achievements.
* Comprehensive benefits package.
* Supportive and collaborative work environment.
* Opportunities for career advancement.
* Family owned and operated business, where you’ll find a supportive team and a culture that fosters a sense of belonging, far from the corporate atmosphere.
* Working schedule is 7:00AM to 3:30PM, Monday through Friday.
Job Type: Full-time Pay: $28.
00 - $29.
00 per hour Expected hours: 40 per week Benefits: * 401(k) 4% Match * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Experience: * Sales: 4 years (Required) Language: * English (Required) Shift availability: * Day Shift (Required) Ability to Relocate: * Petaluma, CA 94952: Relocate before starting work (Required) Work Location: In person