Hotel Sales / Front Office Manager

The University Club of San Francisco, founded in 1890, is a member-based private social club and gathering place for those who enjoy fine food, wine, music, and engaging conversation in a comfortable and casual, yet elegant setting.
With panoramic views of San Francisco’s iconic skyline in the background, the Club offers eight event and meeting spaces with full-service catering, *boutique hotel with 22 guest rooms*, squash and fitness facilities, and Club grill and member fine dining options.
We are currently seeking an experienced Hotel Sales Front Office Manager.
The Hotel Sales Front Office Manager oversees all aspects of the department including but not limited to sales planning and execution, operations, budgeting, staffing and payroll in accordance with Club policies and procedures.
She/He provides leadership and support to all members of the Front Desk and Housekeeping staffs and implements and enforces The University Club of San Francisco’s standards of hospitality and service to all Club members and guests.
*Specific Responsibilities (includes, but not limited to):* * Maximize revenue by implementing a sales and marketing approach to selling through Club’s booking channels.
* Utilize all strategies from the Annual Business Plan to exceed budget expectations.
* Complete monthly sales plan that includes 30-60-90-day action plans and hold oneself accountable for achievement.
* Manages Reciprocal Member Club program.
* Ensure the Club’s hotel representation (on-line and print) is accurate, engaging and supports the Club’s marketing strategy in all distribution systems.
* Oversees group blocks, updates group information; maintains, monitors, and prepares group requirements, and relays information to all related staff.
* Prepare and distribute detailed monthly sales reports.
* Hires, trains, and develops team of front desk and housekeeping staff.
Schedules and manages front desk and housekeeping staff in their daily duties, professionalism, appearance, and performance.
Develops and implements all front desk and housekeeping standard operating procedures.
Make sure all shifts are covered as scheduled, cover as necessary.
* Provides guided learning so that all areas of the Club that impact revenue are fully aware of the strategies and understand their role in the plan.
* Prepare and monitor on-going departmental goals, related to payroll, expenses, staffing levels and guest service.
Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
* Assembles, compiles and reports on all guest feedback from the Club and on-line sources.
* Manages all hotel and room reservations, cancellations, no-shows, and billings.
Ensure all front desk reservation staff is familiar with all room types, selling techniques, Club facilities, services, special activities, and functions in the Club.
* Ensures proper completion of all front desk tasks.
Review Front Desk Log for information or incidents.
Review all arrivals noting any special requests or challenges.
Assess whether any guest relocation will be necessary.
* Follow established key control policy; Ensure proper credit policies are followed.
* Prepare and monitor on-going departmental goals, related to payroll, expenses, staffing levels and guest service.
Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
* Responds to and resolves member and guest problems quickly, efficiently, and courteously; maintains effective relationships and communication with all other departments.
· Performs all duties at the Front Desk; Covers Front Desk shifts whenever necessary.
· Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
* Aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Ensure staff is fully trained in emergency procedures.
Inform housekeeping and maintenance departments as problems arise.
* Orders, prices, and tracks the sales of front desk retail merchandise.
* Manages process of member and guest laundry services.
*Required Skills/Qualifications:* _*Previous Hotel Sales Management/Front Office experience in supervisory/management capacity in a private club, boutique hotel or hotel /resort required.
*_ * Bachelor’s degree in hospitality management or related field preferred * 5+ years hospitality management experience required.
* Working knowledge of Microsoft Office and reservations systems required.
* Excellent leadership skills * Desire and ability to motivate and inspire a team.
* Passionate about the hospitality industry and member-guest relations * Strong written and verbal communication skills * Ability to create a strong rapport with staff, members and all club and hotel guests.
* Professional appearance in dress and attitude always.
The University Club of San Francisco offers a comprehensive compensation package including medical, dental, vision, vacation leave, sick leave, and holidays as well as commuter benefits and employee meal.
Salary is commensurate with experience plus performance bonus opportunities.
Job Type: Full-time Pay: $75,000.
00 - $85,000.
00 per year Benefits: * Dental insurance * Health insurance * Paid time off * Professional development assistance * Retirement plan * Vision insurance Schedule: * Day shift * Evening shift * Holidays * Monday to Friday * Weekends as needed Work setting: * In-person Experience: * Hotel Management: 3 years (Required) Work Location: In person