Senior Sales Manager

*About Club Fugazi Experiences* Club Fugazi Experiences (CFE) operates the historic Club Fugazi, a 330-seat venue in the heart of San Francisco’s vibrant North Beach neighborhood.
The venue is a beloved theater with a nightclub vibe that is currently home to CFE’s resident production of _Dear San Francisco_.
Now in its third year, this acrobatic love letter to the city is a universally acclaimed entertainment event that delights both Bay Area residents and visitors in equal measure.
With over 150,000 visitors and over 700 performances to date, the show and the venue sport hundreds of online 5-star reviews and testimonials across all platforms and we’re a perennial Travelers’ Choice awardee from TripAdvisor.
Strong relationships with City Hall, San Francisco Travel, The Bay Area Council, and many large Bay Area corporations, the Club and the show are well-positioned to challenge the record-setting run of Fugazi’s previous occupant, _Beach Blanket Babylon_.
That show ran in place for 45 years and played for over 6 million guests.
So the show’s popularity and heartfelt love for San Francisco, coupled with the venue’s history and the universally lauded vibe created by our renovation of the space, make this a natural for corporate clients, events, international travelers, and experience seekers of all ages.
*Senior Sales Manager Job Description* *Club Fugazi Experiences* *About Club Fugazi Experiences* Club Fugazi Experiences (CFE) operates the historic Club Fugazi, a 330-seat venue in the heart of San Francisco’s vibrant North Beach neighborhood.
The venue is a beloved theater with a nightclub vibe that is currently home to CFE’s resident production of _Dear San Francisco_.
Now in its third year, this acrobatic love letter to the city is a universally acclaimed entertainment event that delights both Bay Area residents and visitors in equal measure.
With over 150,000 visitors and over 700 performances to date, the show and the venue sport hundreds of online 5-star reviews and testimonials across all platforms and we’re a perennial Travelers’ Choice awardee from TripAdvisor.
Strong relationships with City Hall, San Francisco Travel, The Bay Area Council, and many large Bay Area corporations, the Club and the show are well-positioned to challenge the record-setting run of Fugazi’s previous occupant, _Beach Blanket Babylon_.
That show ran in place for 45 years and played for over 6 million guests.
So the show’s popularity and heartfelt love for San Francisco, coupled with the venue’s history and the universally lauded vibe created by our renovation of the space, make this a natural for corporate clients, events, international travelers, and experience seekers of all ages.
*Position Overview* The Senior Sales Manager leads the Club Fugazi Experiences’ Group and Private Event Sales Department.
Inspired, focused, agile, and bolstered by the track record of sustained success, the position is designed to take CFE and _Dear San Francisco_ to the next level as a go-to destination for teams, parties, travelers, and groups of all sizes.
The Senior Sales Manager will be directly responsible for the success of the department, delivering sales strategies and practices that support CFE in achieving our growth objectives and capitalizing on our strong brand value.
The position drives sales revenue growth and ensures exceptional B2B and B2C customer experiences.
This senior leadership position calls for a personable and outgoing demeanor, strong attention to detail and outstanding organizational skills.
The Senior Sales Manager will represent CFE and _Dear San Francisco_ at trade shows, hospitality industry gatherings, and networking events.
*Reports to: * Producer/Executive Director *Supervises:* Group Sales Manager *Works with*: Chief Operating Officer, Director of Ticketing and Box Office Operations, Guest Services Manager, Production and Performance Manager, Kitchen Lead, and the consulting Marketing and PR Firms.
*Work Schedule Expectation* The Senior Sales Manager’s week in/week out schedule is Monday through Friday during traditional business hours and pre-show client arrival time periods as necessary.
The expectation is that the position is working 40 hours a week and primarily on-site at Club Fugazi, with some travel to support the brand awareness strategies of the department.
*Status:* Salary and Commissions, Exempt *Accountability-Sales* · Sets short/mid/long range sales goals with an emphasis on new customer acquisition and ongoing retention.
· Works with Executive Director and COO to arrive at annual sales budgets that are segmented by category and sales channel.
· Works with Executive Director and COO to identify KPIs and productivity.
· Tracks and reviews sales data to strategize new customer engagement and referrals.
· Develops and maintains strong relationships with clients to foster repeat business and referrals.
· Proactively generates new leads through targeted outreach, networking and collaboration with marketing teams.
· Attends strategic travel industry gatherings to promote CFE and _Dear San Francisco_ within the travel and tourism industry.
· Develops hospitality-related collaborations and partnerships with hotels, restaurants, and San Francisco attractions.
· Sets and supports the department’s sales goals in phone and email outreach, supervising the Group Sales Manager in this effort.
· Supports the Group Sales Manager’s focus on converting incoming phone calls, emails and web inquiries to ticket sales.
· Supports the Group Sales Manager’s efforts to maintain a comprehensive sales database, including client information, communication logs, and sales cycle status.
· Supports the Group Sales Manager in working with non-profit groups to set-up ticket sales fundraisers.
· Contributes to relevant special projects aimed at enhancing sales processes, customer engagement, and overall business growth.
· Actively promotes and sells catering services for groups/events.
· Sources catering vendors.
· Works with kitchen and guest services teams to coordinate catering details to ensure client expectations are met.
· Provides support to the box office operations as needed, contributing to smooth ticketing and guest check-in.
· Attends weekly business and production meetings as needed.
· Identifies potential partnerships and ticket sales outlets.
· Books, assists and hosts potential clients as they plan a trip to scout Club Fugazi for an event or building tour.
*Accountability-Management* · Contributes to the CFE culture of an effective, ensemble, enjoyable working environment.
The culture of the staff mirrors the culture on stage and thrives on accountability, trust, collaboration, and finding joy in each other and what we do.
· Gives clear/timely direction and performance feedback.
· Inspires a collegial work environment by offering consistent and thoughtful coaching as well as recognition of individual and collective achievement.
· Sets and keeps a regular cadence of in-person work sessions with the Group Sales Manager to ensure the department’s performance is focused and on track to meet stated goals.
· Exhibits excellent written and verbal communication skills, attention to detail, and multitasking abilities.
· Problem solves and addresses conflict in a professional manner.
· Demonstrates the ability to work independently and is self-motivated and resourceful.
· Ensures that all interactions with employees and clients are addressed in a confident, professional, diplomatic and team-oriented manner.
· Uses discretion when communicating with others and maintains a high level of confidentiality when addressing personnel, client and company information.
· Advocates for the immediate and long-term needs of the department and staff while balancing this with a deep understanding and integration of the broader business objectives and mission of CFE.
· Produces monthly sales commissions reporting for Group Sales, Staff Referrals and Concierge Program kickbacks.
*Accountability-Reporting* · Works with the COO to arrive at meaningful and useful sales targets and reporting tools.
· Produces weekly, monthly and quarterly forecasting of group ticket sales by category.
· Produces a weekly prospecting report for previous week’s activity and sales status of each.
*Accountability-Show* · Works closely with the Production Manager and the FOH Manager to ensure a thorough integration of group/event details and specific needs.
· Gathers client feedback to continually improve the guest experience.
*Accountability-Guests* · Ensures prompt response to all incoming inquiries for group sales and private events.
Directs such inquiries to the Group Sales Manager as appropriate.
· Ensures client satisfaction by conducting a thorough post-event follow-up.
· Addresses guest concerns or issues promptly and professionally.
salary $80k + commission Job Type: Full-time Pay: $80,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Day shift * Monday to Friday Travel requirement: * Up to 50% travel Ability to Relocate: * San Francisco, CA 94133: Relocate before starting work (Required) Work Location: In person