Director of UCSF IT Communications

Reporting to the IT Chief of Staff, the IT Communications director creates and executes the IT strategic communications plan, managing the IT communications domain, and overseeing the IT communications teams.
This role sets the standard for communications across the IT division, including ensuring the strategic execution of IT AVC/CIO communications, and harmonizing communications around delivery of UCSF health, research and education technologies to a broad and diverse stakeholder community.
The IT Communications director will work with UCSF Communications to align IT communication content and messaging across the enterprise.
The role provides guidance to subordinates to execute against departmental standards, in accordance with established policies, and in alignment and coordination with the UCSF Communications team.
The director manages communications programs in support of a growing department of ~900 IT professionals serving the technology and informatics needs for a community of 38,000 academic professionals and staff The director establishes objectives and work plans, delegates assignments to subordinates, and Manages, prepares, administers, and directs resources.
The director reviews and approves recommendations for functional programs, and ensures UCSF IT communications adhere to an aligned standard.
The role includes integration of the new IT operating model into IT communications service delivery and value generation.
This includes maintaining a domain or community of practice for IT communicators, as well as implementing role-based work, to support our ability to innovate at scale.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.
edu) Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.
universityofcalifornia.
edu/compensation-and-benefits/index.
html Department Description The IT Communications team provides clear, timely, relevant, broad-based, and audience-specific information from the Office of the CIO and other UCSF leadership that empowers IT organization staff, stakeholders, and customers to perform their work with clarity and purpose around its connection to the UCSF mission and community at large.
With a team of subordinate managers and specialists dedicated to various missions, service areas, and/or areas of expertise, IT Communications is responsible for the strategy, execution, and governance of a wide variety of communications vehicles (newsletters, presentations, emails, intranet sites, research, white papers, etc.
) intended to standardize and clarify the department’s goals and messages to the broad array of stakeholders it serves within IT and across the health, education and research mission areas it serves.
The team also includes training-specific communication resources responsible for creating a common standard for educational materials related to departmental technologies and services.
Required Qualifications Bachelor's degree in related area and / or equivalent experience / training Minimum of 10 years of experience in strategic communications leadership in healthcare or higher education.
Minimum of 10 years managerial, supervisory, or lead experience Thorough knowledge and understanding of technical applications including design concepts, various media and mediums, applications, etc.
to effectively manage / supervise professional technical staff Thorough knowledge of the IT domain, including its mission, vision, goals, policies, and infrastructure; strong knowledge of current affairs and issues in higher education and / or health sciences Excellent knowledge and understanding of all aspects of communications, including strategic planning for various media venues, technical aspects and requirements of various venues, and the most appropriate and effective applications Excellent grasp of change management communications best practices to advise leadership and guide subordinate staff on appropriate methods and techniques to drive results in alignment with enterprise IT goals and organizational priorities Excellent analytical and organizational skills to create, develop, implement, and measure the success of long- and short-term strategic communications plans Excellent skills to advise and consult management on all aspects of communications, ranging from developing effective communication strategies to appropriately responding to inquiries regarding sensitive or complex issues or information Excellent written, verbal, interpersonal communications, active listening and political acumen skills Excellent knowledge and skills in financial and personnel administration and management Excellent management skills to select, train, manage, motivate and evaluate professional communications staff to produce high quality work; skill to take corrective action as required Excellent analytical, critical thinking, project management, and problem recognition, avoidance and resolution skills Excellent skills to ensure production of high quality work within budget and time constraints Preferred Qualifications Attention to detail About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.
S.
News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere.
In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.
Pride Values UCSF is a diverse community made of people with many skills and talents.
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce.
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Additional information about UCSF is available at diversity.
ucsf.
edu Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization Health Job Code and Payroll Title 000409 COMM MGR 2 Job Category Clinical Systems / IT Professionals, Executive, Professional and Managerial, Supervisory / Management, Technical & Technologist Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Career Percentage 100% Location Hybrid, Mission Bay (SF) Shift Days Shift Length 8 Hours Additional Shift Details Monday - Friday 8 a.
m.
- 5 p.
m.