At Friedman’s Home Improvement, we strive to deliver the Human Side of Home Improvement.
We are Born to Connect, Lead, Grow, Serve and Care; we are Friedman’s.
Our dynamic Company is looking for customer service-oriented Team Members to join our Sales team.
Essential Duties and Responsibilities:
Answers customer’s question’s concerning location, price, and use of merchandise
Service all customers in designated area or phone inquiries quickly, accurately and in a courteous manner.
Constantly upgrade product knowledge in your area and of all merchandise locations throughout store.
Assist customer by walking them to the proper department and personally finding product.
Basic understanding of POS computer system, able to complete customer inquiries, quotes and orders as needed
Determine customers’ needs by finding requested product or selling them a related or substitute item.
Responsibilities include selling and closing sales on a project-oriented basis by demonstrating products of related items to customer and presenting promotional sales product facts, information and product data.
Exhibit the ability to service multiple customers in a friendly, efficient and effective manner
Cut lumber, rope, wire, or window shades to specified size
Obtains merchandise requested by customer from shelves, overheads or warehouse
Maintain merchandising responsibilities as needed such as re-facing and down stocking
Ensure that all product locations have current and appropriate bin labels, back tags, or signage as necessary.
Utilize computer system in support of customer service and inventory accuracy
Stocks shelves, counters or tables with merchandise
Hangs price tags for merchandise
Cleans shelves, counters and/or tables
Equipment Operation such as but not limited to: pallet jacks, forklifts, order pickers, saws and specialty equipment where needed
Complete the required Product Knowledge Self-Study guides for department with a passing score
Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or notifies appropriate person with an alternate plan
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, applies feedback to improve performance and monitors work to ensure quality
Meets productivity standards, completes work in timely manner, strives to increase productivity; works efficiently and quickly.
Additional duties as assigned by Manager
Physical Demands:
While performing the duties of this Job, the Team Member is regularly required to stand; use hands to handle or feel; reach with hands and arms and talk or hear.
The Team Member is frequently required to stoop, kneel, or crouch.
The Team Member is occasionally required to walk and climb or balance.
The Team Member must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
What’s in Friedman’s toolbox for Team Members:
Medical, Dental and Vision bundled benefit plans
Team Member discount on all merchandise
Store bonus eligibility
Team Member of the Quarter opportunities
Safety ‘spin-to-win’ opportunities
Tuition reimbursement to further career path
401(k) match
This is a non-exempt position.
Shifts are available in a multitude of full-time and part-time schedules according to a retail schedule of Sunday – Saturday, between 6:00am-9:00pm to meet business needs.
Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB 1008.
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