Call Center Manager

Call Center Managers! \*Are you wondering what is next for your career? \*Want the ability to earn up to $300 extra money every week? (Thats $15,000 a year!) \*Want 100% Healthcare + all the other full benefits you expect? \*Want this opportunity with no on-call, nights, weekend, or holidays worked? \*Have you ever had an employer invest in your professional development? \*DO YOU HAVE THIS MUCH OPPORTUNITY AT YOUR CURRENT EMPLOYER?\* \*Fast growing, award winning 40+ person company with future carreer opportunities.
\*Competitive salary + bonus pay.
\*Great benefit package including 100% company paid Kaiser healthcare, 3 paid sick days, 6 paid holidays, and 40hr/80hr vacation pay.
\*401K with 3% company contribution.
\*Annual company profit sharing.
For over 20 years, Divine Electric and Plumbing has operated in Marin County.
We are a Monday-Friday, 7:30am-4:30pm business hours company.
No overtime, night, weekend, or holiday working hours.
*We are seeking a highly motivated Call Center Manager to join our team.
As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center and ensuring that our small team delivers exceptional customer service.
* *Responsibilities:* * Daily review of inbound & outbound CSR/DSR calls for Quality Assurance.
* Review CSR and DSR employee overall performance.
* Management of all lead sources.
* Facilitation of Call Center Daily Huddle.
* Point of Contact for CSR’s questions, script changes, and rollover calls.
* Support CSR/DSR with any incomplete daily tasks.
* Handle escalated customer complaints or issues.
* Collaborate with other departments to ensure smooth operations and customer satisfaction * Ultimate Backup Customer Service Representative & Dispatcher & Service Manager if any outages.
* Ownership of various CRM Reports.
Review and Update the team for action items.
* 3rd Party Call Center representative management, training.
feedback, etc.
.
* 3rd Party Call center portal Review and Update the team for action items.
* CSR & DSR recruiting, interview, hiring, and onboarding processes.
* CSR & DSR 1-on-1 meetings, reviews, and disciplinary action items.
* Capacity Management & review of Dispatcher’s job placements.
* Prepare notes for Call Center Department meeting with Operations Manager.
* End-of Day, End-of Week, and End-of-Month Call Center Reports to Operations Manager.
* Other duties may be assigned.
*Skills:* To excel in this role, you should have the following skills: 1.
Communication: Excellent verbal and written communication skills are essential for effectively managing a call center team and interacting with customers.
2.
Supervising: Strong supervisory skills are necessary to lead, motivate, and support a team of call center representatives.
3.
Negotiation: The ability to negotiate with customers, vendors, or other stakeholders is important for resolving conflicts or reaching mutually beneficial agreements.
5.
Leadership: Strong leadership skills are crucial for guiding your team towards achieving goals and maintaining a positive work environment.
7.
Sales: A solid understanding of sales techniques can be beneficial in driving revenue growth through upselling or cross-selling opportunities.
9.
Customer Service: A strong focus on providing excellent customer service is essential for ensuring customer satisfaction and loyalty.
10.
Analytical Skills: The ability to analyze call center metrics and data is important for identifying trends, making informed decisions, and implementing process improvements.
If you are a results-oriented individual with a passion for customer service and possess the skills mentioned above, we would love to hear from you.
Apply now to join our dynamic team as a Call Center Manager.
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ \*EVEN IF YOU ARE ALREADY EMPLOYED, you owe it to yourself and your family to at least check out Divine Electric and Plumbing and become part of a quality oriented and well-compensated group of professionals who are always looking to improve themselves.
Imagine an employer with a small family feel with proven, best practice coaching and support for one another.
This job isn't for everyone! Divine Electric and Plumbing was just voted "Best of Marin" by readers of Pacific Sun, Marin County.
Divine Electric and Pluymbing is also Marin County's #1 Yelp rated Service Electrician! Divine Electric' and plumbing's discerning customers demand friendly and courteous technicians who are dedicated to 100% customer satisfaction.
So if you believe in yourself enough to call or email us, you and your family will be glad you did.
Don't regret that you let this opportunity pass you by! *Give us a call and set up an instant phone interview to see if we are the right fit for each other.
* \*See www.
DivineElectricAndPlumbing.
com for company profile.
Team members will be well supported by full time owner, operations manager, service manager, install manager, warehouse manager, parts runner, CSR and dispatcher staff.
Customer Service Representative, CSR, Dispatch, Dispatcher, Call Center, Call Center Manager, Scheduling, Electric, Electrician, Electrical, Plumber, Plumbing, HVAC, 5 Star Home Service, Win the Day! Winning is fun! Job Type: Full-time Pay: $55,000.
00 - $70,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday Work Location: In person