Principal Site Operations Specialist

*This is a hybrid role based out of our HQ in Richmond, CA.
In-office expectation is 2-3 days a week* CALLING THOSE WHO LIKE TO GO A LITTLE OFF ROUTE… When our founders established the Bay as our base back in 1993, Mountain Hardwear was destined for a life of play.
They wanted to make equipment and apparel that climbers and mountaineers could depend on—but they wanted to have fun doing it, too.
We bring the same stoke we have in the mountains to the drawing board.
We express our brand through climbing, but more importantly, through the culture that we as climbers, riders, artists, innovators, movers, shakers (insert your thing here) create.
ABOUT THE POSITION The Principal Site Operations Specialist will help manage the execution of the overall eCommerce business strategy for the Mountain Hardwear websites in the US and Canada.
This role will contribute to the growth, profitability, and innovation of our sites through collaboration with cross-functional team leaders using a consumer-first, data-driven mindset.
The individual will achieve results by working to craft, optimize and evolve a best in class eCommerce website.
HOW YOU'LL MAKE A DIFFERENCE Manages day to day operations of the site, including: content slotting, translations management, promotion and campaign set-up, site search dictionaries, SEO improvements, and backend site maintenance.
Develops plans to support consumer shopping, product, brand, digital marketing, and ad hoc corporate needs.
Balances priorities and problem solves the best consumer experience possible while supporting the business.
Writes creative briefs for site content and signs off on all content request tickets.
Fields questions and provides insightful, actionable data to the design teams.
Works with technology teams, distribution centers and customer care to ensure all areas of customer experience and order fulfilment meet Mountain Hardwear brand and business objectives.
Analyzes key product categories, growth areas, site features, and integrated campaigns to generate ideas to improve engagement, revenue, and repeat visitors.
Manages department calendars, ensuring all details are complete, up-to-date, and communicated to cross-functional stakeholders.
Reviews product releases and performs quality assurance testing.
Assists with signoff for all site content, support tickets and platform changes.
YOU ARE Passionate about the outdoors, camping, hiking, and climbing.
Knowledgeable about the B2C Retail Environment An online shopper, familiar with best practices in an eCommerce experience.
YOU HAVE A Bachelor’s degree, or equivalent combination of education and experience.
Typically requires 8+ years of professional experience and strong competency with the various tools, systems, or procedures required to accomplish the job.
Strong knowledge of Salesforce Commerce Cloud or related eCommerce platform Knowledge of Adobe Experience Manager or other digital content management systems Strong analytics skills and experience with website analytics tools such as Adobe Analytics Strong experience with collaborating with multiple stakeholders with competing priorities Strong experience with online marketing strategies and brand management Excellent attention to detail, proactive work ethic, and proven ability to establish and maintain schedules.
Adaptable in a fast-paced, deadline-oriented environment with ability to manage multiple, competing priorities Excellent communication skills to effectively collaborate and coordinate tasks/projects with key stakeholders across the company Salary Range: $111,000 - $186,700 Annual Job located in Richmond, CA at Mountain Hardwear HQ.
#LI-JC1 Our purpose is to build essential gear for climbers, mountaineers, and outdoor athletes.
Mountain Hardwear expedition tents have summited more of the world’s highest peaks than any other brand.
This level of technical precision inspires everything we do.
Every stitch deliberate, every angle precise, every fabric tested, so that function and comfort are built with intent.
Over and over.
Mountain Hardwear, Inc.
, founded in 1993 and based in Richmond, CA, is a wholly-owned subsidiary of Columbia Sportswear Company and distributes its products through specialty outdoor retailers in the United States and 34 countries worldwide.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law.
CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
All employment is decided on the basis of qualifications, merit, and business need.