Branch Operations Manager

Job Description ERIKS North America is a solutions-driven national distributor of hoses, gaskets, and conveyor products.
Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership.
With locations across the United States and Canada, we aim to deliver consistent service and support across North America.
We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional.
We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.
Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates.
We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture.
For more information, please visit www.
ERIKSNA.
com.
*ABOUT THIS OPPORTUNITY * *Role Profile* *Position: *Branch Operations Manager *Job Location: * Benicia, CA *Job Type: *Full-Time *Status: *Exempt *Summary of the Role * The Branch Operations Manager plans, schedules and supervises the activities of the assigned Operations team on a day-to-day basis (coordination requires important part of time) and provides expert knowledge for more complex issues, in line with department/functional guidelines and procedures, in order to contribute to efficient and customized operations.
They are responsible for coordinating the daily operations of the Branch with manufacturing centers, purchasing, and the Customer Service teams.
They are responsible for the facility and employees; which include the Warehouse/Manufacturing, Quality, Safety, Shipping and Receiving, VMI, Drivers and Counter Sales (if applicable).
The overarching goal is to ensure OTD for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.
*Responsibilities* * Must maintain 100% commitment to safety policies and procedures.
* Responsible for Cross departmental coordination and communication (purchasing, safety, quality, sales, customer service and field service (if applicable)) * Manage the personnel for efficiencies and error reductions.
Ensure on-time delivery to customer expectations.
* Monitor and Manage inventory to working capital requirements and maximize turns, while keeping the customer delivery commitments we have made.
* Achieve and maintain maximum customer satisfaction ratings and approval standards.
* Ensure proper staffing levels within each department; set goals for employees, evaluate and review personnel, Motivate personnel in departments under supervision.
* Monitor business, systems and requirements to ensure ERIKS quality standards.
* Oversee employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.
* Ensure the Branch meets all company/customer/government mandates relative to personnel, safety, security, policies; including emergency planning and execution.
* Manage RMAs related to the warehouse * Ensure Fleet Compliance: DOT; Comply; hours of service; maintenance of fleet (Donlen); GeoTab- tracker on company vehicles * Safety scorecard for location-non Sales * Responsible for Facility Management *Skills and Abilities * * Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner.
* Must have a sense of “team” response to satisfy sales goals and assure 100% customer satisfaction and the ability to interact effectively with all types of people.
* Requires computer proficiency, including Internet, e-mail, the operating system, Word, Excel, and various other software as needed.
* Must have mechanical aptitude and the ability to learn about how our products are produced and used by our customers.
* Must also have strong organization skills, be detailed oriented, possess problem-solving capabilities and have excellent customer service skills.
* Key traits needed for success include, good sense of humor, compassion for people, excellent listening skills, ability to discipline and reward and the ability to continually prioritize the workload.
* Requires ability to organize and prioritize workload and be able to interact effectively with all types of people in a dynamic and fast-paced environment * Business acumen, understanding a P&L, a plus * Experience/knowledge/understanding of lean six sigma and how to apply it, a plus Minimum Qualifications * Must be 21 years of age or older * 5-7 years of related warehousing or production experience * 2-3 years of management or supervisory experience * College degree, Business Administration or Industrial Distribution preferred; will consider equivalent degrees * In lieu of degree will consider minimum 7-10 years management experience in an industrial distribution setting * Ability to work nights and weekends, as required * Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis.
* Ability to consistently move throughout the facility during the full workday * Ability to comprehend work instruction and safety procedures, written or verbally * Ability to count and measure accurately * Ability to properly and safely use mechanical equipment and handtools * Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner * Strong organizational and communication skills, above average mechanical aptitude, and the ability to interact with a diverse customer base * Must have valid driver’s license * Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law) Preferred Qualifications * Industrial setting experience Total Rewards * Competitive compensation plan, with a bonus potential of 10% of salary * Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire * 401k with company match * Paid vacation, holidays and sick time Total Base Pay Range: $80,000 – 100,0000 *Equal Opportunity Employer* It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability.
Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.
Job Type: Full-time Pay: $80,000.
00 - $100,000.
00 per year Benefits: * Dental insurance * Life insurance * Paid time off * Vision insurance Schedule: * Day shift * Monday to Friday People with a criminal record are encouraged to apply Ability to Relocate: * Benicia, CA 94510: Relocate before starting work (Required) Work Location: In person