Business Development Manager

Essential job duties: Hestan Smart Cooking Order Management B2B-Gorenje & GE coordinate internally with the International Logistics team and communicate with factories regarding POs, forecasting and inventory management, etc.
) Coordinate with MUS planning team to secure factory orders Maintain pricing and price lists Communication with B2B partners, including Gorenje & GE (forecast, POs inventory, etc.
) Collaborate with Consumer Relations on any rebate order issues Lead bi-weekly calls with B2B partners- create agenda and send follow up meeting notes Review and develop user experience and interface with new products New Product Development Create an spread sheet for HSC new product development Follow up with MD on outstanding emails, to make sure product development is moving forward, and there are no delays.
Participate in Hestan Smart Cooking business meetings Invoicing for GE Serve as key contact for engineers and outside tech support- ZipDev-Renato and Fabian Social Media Admin for the Facebook Community, respond to consumers, answer questions, and troubleshoot Digital Platform management Manage and maintain log in credentials, maintain updates, and pay invoices for HSC technical platforms Shopify, Klaviyo, AWS, Github, Segment, Transifex, Codekeeper Concierge Service/ Consumer Relations Product troubleshooting, selling, and working with consumers on Hestan Smart Cooking and Hestan Culinary Develop FAQs for website and conduct audits for continuous improvement Provide technical support for the end consumer from the moment the product is purchased throughout the lifecycle of the product.
Training of retail sales associates via Zoom and in-person Attend special events as required Hestan Culinary Operations Inventory replenishment for the cage- order, confirm and put away Coordinate international consumer orders Assist in establishing and maintaining systems and SOPs for consistency while following previously established procedures.
Shared responsibilities: with Operations Coordinator Sample requests- as needed Process product and marketing materials sample requests, whether demos or new product RTVs (once received from the DC, all units must be checked for quality.
The items will get put in an area to be sent to the factory, put in the sample area, or put into a tote for damage/scrap.
) Order processing (vet all orders received from the reps for pricing, case pack, etc.
, before sending to order management for processing).
Claims (working with accounting to get the claims processed and submit a replacement order with the OM team, to get a replacement order processed) Work/train cross-functionally with Operations Coordinator to be the backup.
Minimum Qualifications: Strong computer skills and experience with CRM systems 5 years+ of Customer Service experience Must be detail-oriented and have solid planning and organizational skills Must possess project management skills Strong interpersonal skills and ability to manage and direct other team members Excellent written and verbal communication Working Conditions: Based in the Vallejo office Work is performed primarily indoors.
Lighting is natural and artificial.
Equipment used will be specified upon hire.
Physical demands include sitting, walking, standing, bending over, kneeling, repetitive use of hands, grasping, pushing, pulling and lifting up to 25 lbs.
Hours and days will vary based on customer service department needs.
Travel may be required periodically as needed.