Field Operations Specialist

*Inclusively is partnering with a global creative agency to hire a Field Operations Specialist.
* *ABOUT INCLUSIVELY:* Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers.
This includes all disabilities under the ADA, including mental health conditions (e.
g.
anxiety, depression, PTSD), chronic illnesses (e.
g.
diabetes, Long COVID), and neurodivergence (e.
g.
autism, ADHD).
*Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
* *Additional Responsibilities and Requirements* * Builds and maintains positive relationships with new and existing dealer clients * Conducts up to three (3) one-hour dealership consultations each day, providing data analysis and continuous improvement recommendations on marketing creative, offers, and cadence * Partners with designated OEM field representatives to coordinate marketing improvements and facilitates joint dealership consultations * Understands and drives key performance indicator (KPI) improvement * Analyzes client performance (reporting, direct observation, etc.
) to determine areas of opportunity for improvement within the fixed operations * Proactively communicate to clients (up to Dealer Principal / General Manager levels).
Establishes and maintains a solid business relationship with dealership personnel * Effectively communicates OEM program’s value proposition and aligns it with the dealers’ objectives * Strategizes aftersales marketing performance and solutions * Identifies and recommends program changes and marketing strategies * Maintains ongoing communication with different levels of dealership management at assigned dealership locations * Manages the retention, product penetration, and growth of assigned dealerships * Maintains a high level of customer satisfaction by serving as an advocate and liaison between the dealer client and internal teams * Manages all customer issues and conflict resolution * Enrolls new orders for retention programs and custom campaigns * Achieves assigned sales and retention objectives * Writes and distributes contacts reports each day to each dealership and OEM field office personnel * Receives and submits account updates, enhancements, and recommended changes * Maintains dealer contacts and business activity in Salesforce.
com on a regular basis * Communicates all program changes, enhancements, and application bug fixes to the Account Management team * Shares competitive OEM marketing solutions, effectiveness, and challenges * Successful completion of required training program, assessments, and product certification * Other duties as assigned *What You’ll Bring* * Bachelor’s Degree in Business (automotive or marketing preferred) or equivalent work experience * Qualified candidates should have 5+ years of automotive / marketing experience * Ability to drive and/or fly to assigned dealership locations, spend up to 75% of overnights in hotels, and maintain valid driver’s license *To perform the job successfully, an individual should demonstrate the following knowledge, skills, or behaviors:* * Ability to develop relationships with key decision-makers * Build relationships with both internal and external customers * Identify, qualify, and resolve customer objections, problems, and needs in a diplomatic manner * Develop strategies, action plans, and metrics to monitor results * Effectively communicate ideas, challenges, and solutions * Communicate and give presentations in front of groups * Effectively convey processes and training * Listen to others and appropriately act on information provided * Multi-task, prioritize, organize, and coordinate projects to meet simultaneous deadlines * Work independently with minimal supervision and under continual deadline pressure * Work effectively in both a team and individual setting * Work effectively in a fast-paced organization * Use a variety of computer programs to track results (Salesforce.
com, Word, Excel, Email, Internet, etc.
) Job Type: Full-time Pay: $78,000.
00 - $90,000.
00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Parental leave * Vision insurance Schedule: * Monday to Friday Work Location: In person