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Posted : Tuesday, June 11, 2024 04:29 AM
The Hospitality Coordinator for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions.
This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
JOB DESCRIPTION Unit Count: 319 Property Type: Stabilized Supply residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Coordinates all resident functions and activities including orienting residents to the property, as well as assists with front desk coverage.
Contact appropriate individual or department (Leasing, Front Desk/Package, Maintenance, Valet) as necessary to resolve resident/prospect call, request, or problem.
Develops and publishes approved property e-blast, which includes planned events, resident services, and property announcements (i.
e.
shut offs, emergency repairs).
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
Schedules amenity space rentals, maintains the contract on any such rental, and collects applicable fees.
Ensures amenities are in rental condition, call for reminder before reservation date and follow-up call after the event to get feedback.
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
Prepares weekly maintenance report to verify resident requests are being completed.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Follow up with residents to ensure their requests or problems have been met to their satisfaction Receive, record, and relay messages accurately, completely, and legibly Respond to special requests from residents with unique needs Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all residents/prospects/vendors according to company standards; anticipate and address residents service needs; thank residents with genuine appreciation Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others; support team to reach common goals Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors The role will be to ensure that the highest are delivered graciously and thoughtfully every day #LI-CG1 #IND The hourly range for this position is $19.
09 - $28.
70 (San Francisco) Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent.
Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members: Medical, Dental, Vision, Life 401(k) with Company Match (eligibility required) Short-term & Long-term Disability Critical Illness/Accident/Hospital Indemnity Plans Employee Assistance Program Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.
JOB DESCRIPTION Unit Count: 319 Property Type: Stabilized Supply residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Coordinates all resident functions and activities including orienting residents to the property, as well as assists with front desk coverage.
Contact appropriate individual or department (Leasing, Front Desk/Package, Maintenance, Valet) as necessary to resolve resident/prospect call, request, or problem.
Develops and publishes approved property e-blast, which includes planned events, resident services, and property announcements (i.
e.
shut offs, emergency repairs).
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests.
Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
Schedules amenity space rentals, maintains the contract on any such rental, and collects applicable fees.
Ensures amenities are in rental condition, call for reminder before reservation date and follow-up call after the event to get feedback.
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.
Prepares weekly maintenance report to verify resident requests are being completed.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
Follow up with residents to ensure their requests or problems have been met to their satisfaction Receive, record, and relay messages accurately, completely, and legibly Respond to special requests from residents with unique needs Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets Welcome and acknowledge all residents/prospects/vendors according to company standards; anticipate and address residents service needs; thank residents with genuine appreciation Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others; support team to reach common goals Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors The role will be to ensure that the highest are delivered graciously and thoughtfully every day #LI-CG1 #IND The hourly range for this position is $19.
09 - $28.
70 (San Francisco) Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Corporate Positions: In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.
Onsite Property Positions: In addition to the base salary, may be eligible for a discretionary weekly, monthly and/or quarterly bonus based on budget.
Greystar seeks to attract, recruit, advance and retain top talent.
Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.
Robust Benefits Offered for Full-time Team Members: Medical, Dental, Vision, Life 401(k) with Company Match (eligibility required) Short-term & Long-term Disability Critical Illness/Accident/Hospital Indemnity Plans Employee Assistance Program Generous Paid Time Off: Time off benefits include vacation, holidays, personal days, and sick time and parental leave For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
• Phone : NA
• Location : San Francisco, CA
• Post ID: 9058475636
