Front Door Attendant

FRONT DOOR ATTENDANT WHAT WE OFFER Pay: $16.
00 per hour plus gratuities (effective January 1, 2024) Medical, Dental, Vision Plans Paid Time Off - Including Vacation, Sick and Mental Health Time Off 401(k) w/ company discretionary match Employee Assistance Program - 8 counseling sessions annually (per issue) for you and your household members Career Pathway and Customized Educational Program Employee dining and wine discounts Referral Bonuses Uniform POSITION SUMMARY Under the general direction of the Service Director, the Front Door Attendant will greet guests as they enter the restaurant.
They will also engage with guests to ensure their meal is as good as it should be.
To do well in this role you should be comfortable standing for long periods and managing a very busy shift.
WHAT YOU WILL BE DOING Greets guests who arrive by welcoming them to the restaurant.
Opens restaurant doors for all guests.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Resolves customer complaints, assists customers in all inquiries Creating and Distributing menus related to the guests experience Maintaining and stocking restrooms throughout service QUALIFICATIONS FOR SUCCESS Relevant hospitality and service experience Commitment to quality, excellence, and genuine hospitality Passion for creating unique guest experiences Ability to provide warm, humble, and knowledgeable service Exceptional interpersonal and communication skills Strong task and time management abilities Willingness to continue learning about food, beverage, and service Willingness to work as part of an efficient team in a fast-paced environment Polite and engaging Neat and well-groomed appearance Ability to work nights, weekends, extended hours, and holidays PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Ability to perform the essential job functions consistently, safely and successfully with the ADA and other federal, state, and local standards Must be able to lift and carry up to 40 lbs; Ability to [stand and/or sit] for prolonged periods of time Ability to physically maneuver through work areas; bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, climb stairs and steps, or otherwise move in a constantly changing environment Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
KEY COMPETENCIES To have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with leadership team and team members To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans To be an active listener, remaining present and open, providing verbal, non-verbal, and supportive feedback, and showing our respect and empathy with one another.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance To be flexible, responding quickly and positively to changing environments To maintain high team focus via cooperation and support to other team members in the pursuit of department goals To be a positive role model and demonstrate the ethos of Kyle, Katina, and the management team Each of the items listed is considered to be an essential function of the role.
However, this list should not be construed as an exhaustive list of all the responsibilities of the position.
Vertice Hospitality reserves the right to alter the duties of this role.
Vertice Hospitality is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation in accordance with applicable federal, state and local laws.
Vertice Hospitality is committed to hiring a diverse workforce, sustaining an inclusive culture, fostering an environment of continual improvement, and offering opportunities for growth and career development.