Project Coordinator - Hybrid

The Workers' Compensation Insurance Rating Bureau of California (WCIRB) is California's trusted, objective provider of actuarially-based information and research, advisory pure premium rates, and educational services integral to a healthy workers' compensation system.
The WCIRB is a California unincorporated, private, nonprofit association comprised of all companies licensed to transact workers' compensation insurance in California, and has over 400 member companies.
No state money is used to fund its operations.
The operations of the WCIRB are funded primarily by membership fees and assessments.
To accurately measure the cost of providing workers' compensation benefits, the WCIRB performs a number of functions, including collection of premium and loss data on every workers' compensation insurance policy, examination of policy documents, inspections of insured businesses, and test audits of insurer payroll audits and claims classification.
The WCIRB employs approximately 175 people.
The home office is located in Oakland, California.
The EDM Project Coordinator is primarily responsible for ensuring the smooth execution and coordination of various tasks and activities within an Enterprise Data Management project.
The Coordinator liaises between the business community and IT, in planning, execution, and monitoring of EDM projects ensuring the solutions meet the data needs of the organization.
The candidate is also expected to assist in the planning, monitoring and progress assessment of the EDM development and maintenance efforts to ensure alignment with projects, department, and overall organizational goals.
The candidate will support project teams and perform administrative duties, communicate project status to all stakeholders, handle change management, track and report project issues and risks, and perform project close-out processes.
Proficiency in relevant IT tools and software is essential for effectively managing and coordinating EDM projects.
*Project* * Coordinates EDM projects, working with assigned project team and identified resources.
* Adhere to the Enterprise Program Management Office (EPMO) guideline on the creation and maintenance of the assigned Project Dashboards on the EPMO site.
* Collaborate with EDM and stakeholders to identify and define project requirements, objectives, scope deliverables, and timelines that align with organizational goals.
Set up channels for team collaboration and communication within the Planner Board.
* Facilitate meetings, prepare agendas, and distribute meeting minutes.
Communicate project status, updates, and risks to relevant stakeholders.
* Maintain project documentation, including project requirements, specifications, and change requests.
Ensure documentation is up to date, and accessible to project team members.
* Identify potential risks and issues that may impact project timelines, budgets or quality and escalate to project team.
Work with project stakeholders to develop mitigation strategies and contingency plans.
Monitor and track issues and risks throughout the project lifecycle.
* Support and report on post-production implementations.
Monitor performance of new systems and documents findings and recommendations for improvement, as needed.
* Facilitate project retrospectives and capture lessons learned and best practices for future projects.
Identify opportunities for process improvements and recommend enhancements to project management methodologies, tools and practices.
*Production Support and Administration* * Serve as the primary point of contact for users of the AnalyticsPortal (AP).
Conduct training sessions or create self-service resources as needed.
* Investigate and resolve technical issues encountered by users, such as login problems, report/data access issues, report generation errors or data inconsistencies.
Troubleshoot and escalate complex issues to the appropriate teams if necessary.
* Collaborate with the technical team to perform regular system maintenance tasks, including updates, patches, and upgrades to the AnalyticsPortal.
* Generate regular reports on user support metrics, including ticket volumes, response times, resolution rates, and user satisfaction.
Analyze trends and patterns to identify areas for improvement in support processes and portal usability.
* Liaise with vendors or third-party service providers to escalate and resolve technical issues, coordinate system upgrades, and communicate user requirements or enhancement requests.
* Manage the production maintenance backlog tasks in collaboration with business stakeholders and EDM engineers based on the criticality.
* Identify opportunities to streamline processes, enhance efficiency, and promote innovation Complete administration tasks such as Dovico, ADP on time with excellent quality.
The individual must be able to perform each essential duty in order to perform this job successfully.
The requirements listed below are representative of the knowledge, skills and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* 5+ years of experience in project coordination * 5+ years of experience in business process and systems data analysis, requirements elicitation * 4+ years of hands-on experience with technology required to document business analysis artifacts such as process flow diagrams, data modeling tools and query tools.
* Experience with project management tools such as Microsoft Project.
* Experience in understanding business products such as reports, dashboards, ad-hoc queries.
* Ability to develop, understand and translate detailed requirements documentation from business client requirements.
* Must be highly motivated, a quick learner, to work independently or on a team and drive results/solutions with minimal supervision.
* Develop / report project estimates, project plans and impact analysis as necessary.
* Excellent verbal, written and presentation skills.
* Self-motivated with critical attention to detail, deadlines and reporting.
* College degree preferred, ideally in Computer Science, Engineering related discipline.
* Creative, flexible and self-motivated.
* Ability to handle fast-paced work flow and multi-task.
* Ability to demonstrate ownership over tasks and assignments.
* Adaptive and open to frequent changes in work environment and prioritization * Able to successfully manage multiple competing deadlines.
* Understanding of insurance (Workers Compensation) industry data domain is a plus.
* Certification in Project Management a plus The physical demands described in this section are to be representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * Job will require 85% sitting; and 15% standing.
* Significant amount of time spent at a PC using keyboard and/or mouse.
The work environment characteristics described in this section are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions * Moderate to fast-paced office environment characterized by analytical work, meetings, decision-making and research.
* Work requires attention to detail, follow-through and analysis of collected information.
* Frequent interaction with Actuarial, Data Quality Office and Enterprise Data Management Engineers.
*Perks & Benefits* Our employees enjoy a state of the art, energy-efficient, open work environment that nurtures collaboration and creativity.
At the WCIRB, we go the extra mile to keep our employees happy and healthy.
Our perks include: * Hybrid work environment (40% onsite 60% remote) * Medical, dental and vision benefits * Competitive PTO Program * 401K and pension plan * Annual incentive plan * Social activities * Community volunteer involvement Management may assign or reassign duties and responsibilities to this position at any time.
As such, the job description may be revised depending on the WCIRB’s needs.
Further, this job description is a general summary of responsibilities and requirements and is not intended to be all-inclusive of the responsibilities and requirements of this position.
_*Please note*_ that the WCIRB has enacted a mandatory COVID-19 vaccine requirement for all employees.
Proof of full vaccination or an approved exemption or deferral is required of all employees, including new hires.
Job Type: Full-time Pay: $80,000.
00 - $95,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Health savings account * Paid time off * Referral program * Retirement plan * Vision insurance Experience level: * 5 years Application Question(s): * Are you legally authorized to work for any employer in the US? * Desired Salary? * This is a hybrid position that requires on-site presence in addition to working remotely.
Are you within commute distance to Oakland, California? If not, are you willing to relocate at your own expense? * Do you now or will you in the future need sponsorship to work for WCIRB? Ability to Relocate: * Oakland, CA 94612: Relocate before starting work (Required) Work Location: Hybrid remote in Oakland, CA 94612