Food Program Manager (Palo Alto or Bay Area)

Posted 07-Mar-2024 Service line GWS Segment Role type Full-time Areas of Interest Administrative, Customer Service, Facilities Management Location(s) Palo Alto - California - United States of America, San Francisco - California - United States of America Hi, we’re Host! We believe your office should allow you to feel comfortable, productive and inspired in your working life.
Because when people feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront.
As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.
With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.
JOB SUMMARY The Experience Manager manages employees and daily operations to increase individual well-being, personal productivity, and organizational effectiveness.
Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.
In this role, you would lead a team of Hosts who serve as cultural ambassadors, community advocates, and service leaders in their workplace.
The Experience team members you would manage are responsible for providing services for a building, campus, or portfolio, with the goal of ensuring that operations and policies align with client needs and objective.
DUTIES & RESPONSIBILITIES Drives consistent, quality, service through supervision of other Host employees and third parties supporting multiple Experience Services.
Services include, but are not limited to: Concierge, Reception / Switchboard, Room Management, A/V Support, Meeting & Event Management, Community Programs, Meeting Supply Equipment, Food Services, Parking & Commute, Bicycle & Local Shuttle, Supported Employment, Company Store, Pet Programs, Document Services, Mail Services, Record Archiving, Office Supply Management, Moves, Adds, Changes, Furniture and Cable Management, Space Reset, Entrance Screening Protocol and Workplace Onboarding.
Manages a team in one or more offices; provides direction on employee management (e.
g.
recruitment of talent, performance management, employee engagement, employee development etc.
); makes recommendations on budgets and cost reductions.
Manages an operating budget and makes recommendations on annual budgets; Ensures all billings for business services are invoiced and billed as required.
Ensures that savings goals are met and adhere to approved budgets.
Works with associates to resolve conflicting priorities.
Interprets and communicates goals and direction with management.
Sets achievable goals that are linked to the objectives of the organization.
Ensures consistency in support provided by the team through continuous review and improvement of existing processes for multiple Experience Services.
Reviews various Experience Services reports.
Meets with client management team and appropriate departments to discuss and resolve discrepancies.
Ensures safety standards are met by those delivery Experience Services; whether company employees or third party service providers.
Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.
Manages negotiations for contract services; Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Maintains relationships with vendors who provide services and goods.
Identifies content and manages creation of workplace orientation materials and delivery.
Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as required.
Performs other duties as assigned.
QUALIFICATIONS HS Diploma or GED required or equivalent combination of education and experience (equivalent work experience = 2 years experience for every year of higher level education).
Bachelor's degree (BA/BS) or other relevant vocational training preferred.
Minimum of 6+ years of related (e.
g.
Front Desk, Concierge, Hospitality, Room Management, or Customer Service) roles preferred.
Prior supervisory & customer service experience is highly preferred.
Ability to comprehend, analyze, and interpret the most complex business documents.
Ability to respond effectively to the most sensitive issues.
Ability to write reports, manuals, speeches, and articles using distinctive style.
Ability to make effective and persuasive presentations on complex topics to internal and external audiences.
Comfortable meeting and engaging with new people.
Warm and engaging demeanor.
Ability to assess circumstances, empathize and offer help.
Utilize a high level of attention to detail as well as strong interpersonal skills.
Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.
Requires advanced knowledge of financial terms and principles.
Ability to calculate intermediate figures such as percentages, discounts, and commissions.
Conducts advanced financial analysis.
Ability to comprehend, analyze, and interpret complex documents.
Ability to solve problems involving several options in situations.
Requires advanced analytical and quantitative skills.
Proficient with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Ability to work flexible work schedules based on office needs.
Strong problem-solving skills.
Highly adaptable and flexible.
Ability to work independently with little supervision.
Ability to work requiring significant walking or through other means of mobility.
Ability to work in a standing position for long periods of time.
Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs.
and occasionally lift/move up to 40 lbs.
SCOPE OF RESPONSIBILITY Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.
Responsible for setting department deadlines.
Errors in judgment may cause mid-term impact to co-workers, supervisor, department and/or line of business.
SAFETY Responsible for personal safety and the safety of those who are affected by your work.
This includes but is not limited to: Complete at a satisfactory level all required and assigned HSE training.
Follow all activity policies and procedures, including all HSE related requirements at all times.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
As a Supervisor / Manager: While adhering to all HSE requirements established for CBRE employees, supervisors and managers are required to: Provide sufficient distraction free time for employees to complete all required HSE training & support the HSE training program implicitly.
Investigate and resolve (if possible) all reported unsafe conditions / acts and communicate results back to the affected stakeholders.
Support stop work authority when it is exercised in good faith.
Communicate any / all potential workplace hazards and workplace procedures.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience.
The minimum salary for the Food Program Manager position is $97,400.
annually and the maximum salary for the Food Program Manager position is $130,000.
annually.
The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.
Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.
CBRE is an equal opportunity employer that values diversity.
We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
We also provide reasonable accommodations, as needed, throughout the job application process.
If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at recruitingaccommodations@cbre.
com or via telephone at +1 866 225 3099 (U.
S.
) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing.
If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host Host is a service line of CBRE, the world's largest commercial real estate organization.
Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services.
Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most.
Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.