Front Desk Manager

*About Mysa Day Spa: * At Mysa Day Spa, we believe in the power of wellness and relaxation and provide a personalized experience.
Our core values - communication, attention to detail, empathy, and accountability - are at the heart of everything we do.
We are currently seeking a Front Desk Manager who aligns with these values and strives to embody them in their professional conduct.
*Job Overview:* The Front Desk Manager is a key player in ensuring an exceptional experience for all our guests.
You will be responsible for overseeing the front desk operations, maintaining impeccable standards, and leading your team by example in delivering top-notch customer service.
We want someone with extensive experience building a solid front desk team.
*Key Responsibilities:* * Uphold our commitment to clear and effective communication by being the main point of contact for clients and staff, ensuring messages are conveyed accurately and timely.
* Demonstrate meticulous attention to detail in managing bookings, client records, and administrative tasks to ensure a seamless and error-free operation.
* Exhibit empathy by understanding and anticipating client needs, providing personalized service, and handling any concerns with sensitivity and professionalism.
* Foster a culture of accountability within the front desk team, ensuring responsibilities are met, and any mistakes are addressed constructively and used as learning opportunities.
* Train and mentor front desk staff in adherence to our values and service standards.
* Collaborate with management and other departments to continually enhance client satisfaction and operational efficiency.
* Manage inventory and resources responsibly, keeping an eye on both waste reduction and cost-effectiveness.
* Handling the shifts of the front desk staff.
*Qualifications:* * Proven experience in a front desk management or supervisory role, ideally in a spa, wellness, or hospitality setting.
* Strong leadership skills and the ability to inspire and motivate a team.
* Excellent organizational and multitasking abilities.
* Proficient in MS Office.
* A passion for customer service excellence and a deep understanding of the importance of empathy in client interactions.
* High school diploma or equivalent; further education in management or hospitality is a plus.
*What We Offer:* * A competitive salary with performance-based incentives.
* A supportive and inclusive work environment that values personal growth.
* Training and development opportunities aligned with our core values.
* Employee benefits and discounts on spa services and products.
*Application Process:* Interested candidates should submit their resume along with a cover letter detailing how they embody our core values.
Job Type: Full-time Pay: $63,000.
00 - $73,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Schedule: * 10 hour shift * 8 hour shift * Day shift * Evening shift Language: * English (Required) Ability to Commute: * San Francisco, CA 94127 (Required) Work Location: In person