Delivery Driver

***To meet a local ordinance, only Sonoma Valley residents will be considered.
Sonoma Valley consists of the following cities: Kenwood, Sonoma, Glen Ellen, El Verano, Boyes Hot Springs, Fetters Hot Springs, Agua Caliente.
*** *Increased base pay for bilingual applicants* GENERAL SUMMARY OF DUTIES: Responsible for ensuring each member receives outstanding service by providing a professional, positive and friendly delivery experience.
Maintain safe and efficient travel throughout the area, complete accurate cash and inventory handling practices, and always provide the highest level of customer service.
Understand and embrace the mission of SPARC, affiliate organization(s), and their role in the industry and local and greater communities.
SUPERVISION RECEIVED: Reports to Dispensary Manager and Dispensary Supervisors SUPERVISION EXERCISED: None.
EXAMPLE OF DUTIES: (This list may not include all of the duties assigned.
) 1.
Process and deliver customer orders using web based application.
2.
Receive cash payments and make accurate change.
3.
Provide exceptional customer service by phone, text, and in person during deliveries.
4.
Develop and maintain rapport with members, customers and staff.
5.
Ensure member concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or issues to a Dispensary Supervisor.
6.
Ensure strict controls to protect organization assets at the direction of management.
7.
Obey all traffic laws and operate vehicles in a safe and legal manner.
8.
Complete Daily pre-shift Safety Checklists on vehicle.
9.
Maintain a positive work environment conducive to trust and respect.
10.
Maintain strictest confidentiality in compliance with HIPAA guidelines.
11.
During “down time” between deliveries, assist Dispensary staff with inventory, organizing back stock, cleaning, updating website and on-line menus and other tasks as assigned.
PERFORMANCE REQUIREMENTS: Knowledge, Skills and Abilities 1.
Available to work varied hours/days, including nights, weekends, holidays, and/or events.
2.
Ability to adhere to the highest customer service standards at all times.
3.
Ability to communicate clearly, honestly and effectively with customers and staff in all situations.
4.
Personal knowledge of effects of cannabis to self and others.
5.
Strong problem solving, customer service and interpersonal skills.
6.
Ability to dispense cannabis products accurately and efficiently.
7.
Strong math skills for use of apps, Point of Sale (POS) system and cash handling.
8.
Ability to maintain high standards in a fast paced, constantly evolving environment.
9.
Must possess a high degree of personal ownership and accountability.
10.
Must have a high level of organization, patience and flexibility.
11.
Ability to adapt to a changing industry and growing organization.
12.
Must have maintained a valid driver’s license for at least 2 years, provide proof of vehicle insurance that meets SPARC policy requirements and car registration at all times.
13.
Must submit DMV authorization for Employer Pull notice.
14.
Must have a reliable vehicle no more than 15 years old and a clean driving history, specifically, no more than one moving violation or at-fault non major accident in the last year and no more than 2 in the last three years, and no major violations in the last 5 years.
15.
This is a NON-MEDICATING/NON-CANNABIS CONSUMPTION position.
At no time during any shift may a Driver be under the influence of cannabis or any other controlled substance.
That means cannabis may not be used before starting, during worked hours, or during any breaks or meal periods.
Failure to comply may result in serious legal, financial and professional consequences.
EDUCATION/EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Retail, cash handling and customer service experience preferred.
Must be 21 years old and pass a criminal background check.
CERTIFICATES/LICENSES: Valid California Driver’s License with no more than one point moving violation or major at fault accident in the last year or two in the last three years.
TYPICAL PHYSICAL DEMANDS: Work may require prolonged sitting/standing, some bending, stooping and stretching.
Requires eye-hand coordination and manual dexterity sufficient to operate a motor vehicle and basic office equipment.
Requires normal range of hearing.
Requires healthy vision (aided or unaided) sufficient for safe driving with the ability to see color and adjust focus.
TYPICAL WORKING CONDITIONS: Work is performed in a busy dispensary, in a motor vehicle and in public or at the homes of delivery customers.
The work environment may be very loud, fluctuating between extreme cold and hot temperatures.
Involves frequent contact with staff and the public.
Work may be stressful at times and may include dealing with difficult members and/or law enforcement.
BENEFITS AND PERKS: Medical Dental Vision Employer paid Life AD&D and Long Term Disability Voluntary Life Insurance Hospital/Accident/Critical Illness Indemnity Commuter FSA Retirement Pet Insurance Employee Assistance Plan Employee discount Employee allowance Free snacks at all SPARC locations Tips Mileage reimbursement Sales Goal bonus incentive Vacation and Sick leave accrual 7 Paid Holidays annually Paid Birthday and Anniversary Time off Parc and its’ family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, Parc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We value diversity and are proud to be an inclusive company.