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Posted : Thursday, June 27, 2024 12:47 AM
Get to know Okta
Okta is The World’s Identity Company.
We free everyone to safely use any technology—anywhere, on any device or app.
Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences.
We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
We are seeking an experienced Software Engineer who will join a new elite team in India focusing on Customer-Centric Engineering.
The Customer-Centric Engineering (CCE) Team consists of high-performing Engineers who bring an unwavering focus on customer success within engineering.
The team ensures customer success by troubleshooting, debugging, and proposing fixes to the most complex customer issues escalated by our last tier of Technical Support by earning the trust of the internal engineering, support, and our customers.
You'll take ownership and drive cross-functional response to critical technical incidents, acting as quarterback and customer advocate within R&D and representing the Technology organization to customers and our Support organization with timely and effective communication and collaboration.
This role will also champion the development of internal troubleshooting tools for various teams.
This role requires the abilities of both Software Engineer and Tier 3 Customer Support to act as an effective interlink and understand the overall Okta infrastructure.
Ideal candidates will share our passion and great pride in customer-first culture.
Job Duties and Responsibilities: Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization) Work closely with Dev teams to propose fixes or design changes Build and employ tools & automation where needed.
Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support Take complete ownership and follow-up on escalations Provide summary on status of various cases that are escalated to engineering Collaborate cross-functionally to solve hard technical problems Mentor and coach junior team members as we build out the team Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff Deep dive, insist on high standards and always put customers as the highest priority.
Participate in after-hours on-call rotation for critical customer escalations Minimum Required Knowledge, Skills, and Abilities: 8 + years of industry experience working in a large scale, multi-tenant production environment Experience in a Customer Centric Engineering or sustaining team role Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud.
Action oriented with strong analytical, and problem solving skills Highly adaptable, fast learner, and resourceful Dependable, motivated, self-starter with the ability to work independently Experience in the Identity/IAM space is a definite plus Education and Training: Bachelor's Degree majoring in computer science or equivalent #LI-TM Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington.
Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location.
In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
To learn more about our Total Rewards program please visit: https://rewards.
okta.
com/us.
The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$148—$222,000 USD The OTE range for this position for candidates located in the San Francisco Bay area is between:$166,000—$248,000 USD What you can look forward to as an Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.
Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.
Find your place at Okta today! https://www.
okta.
com/company/careers/.
Okta is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations.
For more information, please see our Privacy Policy at https://www.
okta.
com/privacy-policy/.
Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise.
The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time.
With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business.
More than 18,800 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
Okta is committed to complying with applicable data privacy and security laws and regulations.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta.
From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance.
We free everyone to safely use any technology—anywhere, on any device or app.
Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences.
We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
We are seeking an experienced Software Engineer who will join a new elite team in India focusing on Customer-Centric Engineering.
The Customer-Centric Engineering (CCE) Team consists of high-performing Engineers who bring an unwavering focus on customer success within engineering.
The team ensures customer success by troubleshooting, debugging, and proposing fixes to the most complex customer issues escalated by our last tier of Technical Support by earning the trust of the internal engineering, support, and our customers.
You'll take ownership and drive cross-functional response to critical technical incidents, acting as quarterback and customer advocate within R&D and representing the Technology organization to customers and our Support organization with timely and effective communication and collaboration.
This role will also champion the development of internal troubleshooting tools for various teams.
This role requires the abilities of both Software Engineer and Tier 3 Customer Support to act as an effective interlink and understand the overall Okta infrastructure.
Ideal candidates will share our passion and great pride in customer-first culture.
Job Duties and Responsibilities: Troubleshoot, debug, analyze logs, profile code and propose bug fixes or architectural changes (within Okta or with regard to customer side integration or customization) Work closely with Dev teams to propose fixes or design changes Build and employ tools & automation where needed.
Understand customer use cases, work with support and escalation teams closely to be an effective liaison between engineering and support Take complete ownership and follow-up on escalations Provide summary on status of various cases that are escalated to engineering Collaborate cross-functionally to solve hard technical problems Mentor and coach junior team members as we build out the team Identify opportunities to propose new troubleshooting or performance analysis tools for production operations staff Deep dive, insist on high standards and always put customers as the highest priority.
Participate in after-hours on-call rotation for critical customer escalations Minimum Required Knowledge, Skills, and Abilities: 8 + years of industry experience working in a large scale, multi-tenant production environment Experience in a Customer Centric Engineering or sustaining team role Experience of working with Internet development technologies including Java, MySQL, Tomcat, SAML, OAuth, OIDC, REST, Public Cloud.
Action oriented with strong analytical, and problem solving skills Highly adaptable, fast learner, and resourceful Dependable, motivated, self-starter with the ability to work independently Experience in the Identity/IAM space is a definite plus Education and Training: Bachelor's Degree majoring in computer science or equivalent #LI-TM Below is the annual On Target Compensation (OTE) range for candidates located in California, Colorado, New York and Washington.
Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location.
In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.
To learn more about our Total Rewards program please visit: https://rewards.
okta.
com/us.
The annual OTE range for this position for candidates located in California, Colorado, New York, and Washington is between:$148—$222,000 USD The OTE range for this position for candidates located in the San Francisco Bay area is between:$166,000—$248,000 USD What you can look forward to as an Okta employee! Amazing Benefits Making Social Impact Fostering Diversity, Equity, Inclusion and Belonging at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.
Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live.
Find your place at Okta today! https://www.
okta.
com/company/careers/.
Okta is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations.
For more information, please see our Privacy Policy at https://www.
okta.
com/privacy-policy/.
Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise.
The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time.
With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business.
More than 18,800 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
Okta is committed to complying with applicable data privacy and security laws and regulations.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta.
From a competitive salary and employee stock purchasing plan to professional development resources and flexible PTO, Okta offers everything you need to support your work, your life, and your work-life balance.
• Phone : NA
• Location : San Francisco, CA
• Post ID: 9133334046
