Billing Coordinator

*Responsibilities:* Under general direction, responsible for set-up, implementation, and maintenance of e-billing for the Firm’s clients, working directly with Client Account Managers, clients, and third-party vendors.
Assists and trains billers and CAMs on the e-billing process and assists with e-billing requirements (format, approved timekeepers, etc.
) and troubleshooting issues.
Ensures client service and satisfaction are attained in all areas of the position.
Assist with Time note Notice Inbox and Fall-Out matter.
*Essential Functions* *Client Service* Consistently promote and model the Firm’s Client Service Principles in teamwork, work product, and personal interaction.
Ensure exemplary client service to all internal and external clients; proactively promote client service throughout the department and among teams; respond to peer requests with recognition that request serves a client or Firm need.
*E-billing Process and Maintenance* · Direct and maintain electronic billing processes and requirements; serve as liaison among clients, billing attorneys and staff, billers, CAMs and third party vendor; facilitate communication to ensure timely and correct implementation and on-going functionality of electronic billing for the Firm’s clients.
Ensure adherence to Firm’s billing policies and procedures.
· Coordinate data collection for e-billing matter set-up and on-going maintenance: · Oversee matter set-up, including timekeeper and billing rate set up and approval, both on the vendor site and within the Firm’s billing system.
· Assist billing attorneys and their assigned CAMs in creating and maintaining matter budgets and matter plans or status reports.
· Facilitate annual rate change process among the Firm, the vendor, and the client.
Assist billers and CAMs in resolving e-billing issues (missing or unapproved timekeepers, incorrect rates, missing claim or matter information, etc.
).
· Review and process e-billing documentation according to attorney instruction and department procedures.
Ensure effective and detailed information flow within department, internal, and external clients.
· Review e-billing documents and client/matter master files for special billing needs and obtain necessary documentation if special billing need is not properly reflected in e billing.
Collaborate with internal clients to define special billing needs.
· Review rates, discounts, addresses, and other components of e-bill for accuracy.
Identify discrepancies and independently gather resources and information needed to complete process.
· Review final bills to insure data integrity.
Proactively collaborate with billers to process and transmit error-free e-bills.
· Provide research assistance as needed to resolve e-billing discrepancies and/or issues.
Locate data and information from other sources that may not be readily available.
· Design and maintain reports for e-billing analysis.
Apply and administer other application tools as needed.
· Assist other billers, CAMs and accounting staff as needed with all e-billing concerns.
Recommend appropriate solutions.
Respond promptly and completely to client, attorney, and department inquiries.
· Timenotes support: Assist in the Timenote Notice Inbox and ensure all requests are handled accurately · Fall-Out management support: Ensure that time in fall-out matter is cleared and corrected accordingly.
· Assist at month-end closing ensuring that the Fall-Out matter is cleared, Intapp Time disabled, run report on Elite Values; may also assist with maintaining restricted text and rules.
· Coordinate and prepare special e-billing projects as needed.
*Billing and Collection Support* · Attended department and group meetings as needed to keep up-to-date on department policies and procedures.
· Provide backup assistance as needed for other accounting department personnel for Master Files, Billing and Collections.
· Assist with special projects and perform other duties as assigned by the Manager.
*Professional Development* · Remain current in industry trends in Accounting & Finance and the legal profession.
· Ensure expertise in technology relevant to the position; proactively use most current technology to further teamwork, client service, and efficiency.
· Participate on projects that increase the value of services to clients, attorneys, timekeepers and the Firm.
· Confidentiality · Ensure compliance with the Firm’s Confidentiality Policy, including safeguarding confidential and personal information, and reporting any suspected breach appropriately and immediately.
*Qualifications* · Elite and 3E experience strongly preferred.
Minimum two years Billing and Collection experience.
Experience with vendor e-billing systems (i.
e.
, Tymetrix, Legal Tracker, DataCert) preferred.
· E-Billing HUB certification preferred.
· Intermediate Excel skills required.
Job Type: Contract Salary: $30.
00 - $38.
00 per hour Schedule: * 8 hour shift Experience: * Elite and 3E: 2 years (Required) * Billing and Collection: 2 years (Required) * Law Firm: 2 years (Required) Work Location: On the road