Technology Innovation Specialist

The UCSF Library is looking for a creative, tech-savvy, customer-service-oriented individual to join the Technology Innovations team.
The Technology Innovations Specialist supports the research, teaching and learning efforts of UCSF faculty, staff, and students by providing high quality support for multimedia content production and Makers Lab integration services to the academic community, in alignment to the Library’s strategic plan across the Parnassus Heights, Mission Bay, Zuckerberg San Francisco General Hospital, and Benioff Children’s Hospital Oakland campuses.
The Technology Innovations Specialist supports recording studio and Makers Lab spaces within the Library to enhance the utilization of cutting-edge technologies in the design and creation of instructional content and objects.
This position works closely with colleagues across the library, as well as partners in IT Field Services, IT Education, and Educational Technology Services to ensure seamless and accessible access to equipment, software, and services designed and delivered with UCSF’s research and education missions top of mind.
Successful candidates will have foundational knowledge in the video production process and experience with modern recording studio equipment and configurations.
Key Responsibilities 20% Provide equipment loan services.
Specialist will fulfill in-person equipment pick up and returns for multimedia equipment, makerspace equipment, computing devices and conference room peripherals.
This includes assisting with the setup and maintenance of the online reservation system, providing training and support for patrons on proper use of equipment, development and enforcement of loan policies, and tracking user feedback.
Specialist will also organize, maintain, repair and clean loanable equipment.
20% Provide support for recording studio spaces and conference rooms.
Specialist will configure and maintain recording studio equipment including video switchers, audio mixers, video cameras, lights, local and cloud recording software.
The Specialist will provide a full portfolio of support services to users of the recording studio, including the creation of tutorials and in-person support during recording sessions.
Support will also be provided for Library staff conference rooms, in collaboration with campus AV teams.
20% Provide support services for academic program multimedia content development.
Specialist will provide guidance and support for faculty and student DIY multimedia content development, including video and audio production, editing and publishing within the video hosting platforms integrated with the campus LMS.
Support will also be provided onsite for multimedia recording and editing applications available on shared workstations in Library spaces, including Adobe CC, DaVinci Resolve, Camtasia, Audacity and iMovie.
Specialist will also collaborate with the Library’s Instructional Design team to provide seamless transition from technical to pedagogical project support for academic program users.
20% Provide support services for users of the Makers Lab.
Specialist will provide guidance and troubleshoot moderately complex issues with a variety of software and hardware related to 3D printers, 3D scanners, extended reality, and other Makers Lab services.
Specialist will provide in-person and remote support to users and small groups, including trainings, FAQs and online help documentation.
Also, provide internal technical support to other Makers Lab staff and assist them in resolving customer problems.
10% Assist with project plan development and end user documentation.
Gather and analyze data to prepare policy, process and procedural documentation.
Assist with implementation of changes in development, maintenance, system standards and in the creation of specifications.
5% Diversity, equity and inclusion.
Promote equality and diversity for students and staff, sustaining an inclusive and supportive study and work environment in accordance with University PRIDE values and policy.
5% Sustainability.
Promotes sustainable spaces, equipment and work practices to reduce waste and conserve energy in alignment with UCSF and UC-wide sustainability policies and initiatives.
This is a full-time, onsite position.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.
edu) Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point.
An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.
universityofcalifornia.
edu/compensation-and-benefits/index.
html Department Description The UCSF Library is one of the preeminent health sciences libraries in the world, containing an expansive digital and analog collection of the world’s health sciences knowledge base.
Offering a diverse range of services and resources to the UCSF community and the general public, the Library connects people to stimulate inclusive learning, advance scientific inquiry, and enable open access to historical and current health sciences information resources.
Required Qualifications Bachelor's degree in related area or equivalent experience and training.
Minimum 2+ years of related experience.
Foundational knowledge and demonstrated skill in audio, video and mixed-media production techniques and best practices.
Demonstrated ability to work with others from diverse backgrounds.
Self-motivated and works independently and as part of a team.
Able to learn effectively and meet deadlines.
Demonstrates problem-solving skills.
Demonstrated effective communication and interpersonal skills.
Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization.
Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.
Strong service-orientation.
Ability to work on a step ladder.
Preferred Qualifications General knowledge of business and process analysis functions in a higher education environment.
Demonstrated testing and test planning skills.
Skills associated with analysis of processes and issues of moderate scope, information flow and architecture.
Intermediate to advanced knowledge of Adobe CC video/audio or equivalent applications.
Strong technical writing skills, able to create quality support resources.
Foundational knowledge of makerspace technologies such as 3D printers, 3D scanners, and virtual reality equipment.
Experience supporting emerging technologies in an education setting.
Intermediate knowledge of related areas of IT.
About UCSF The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
We bring together the world’s leading experts in nearly every area of health.
We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
Pride Values UCSF is a diverse community made of people with many skills and talents.
We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce.
We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Additional information about UCSF is available at diversity.
ucsf.
edu Join us to find a rewarding career contributing to improving healthcare worldwide.
Equal Employment Opportunity The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Organization Campus Job Code and Payroll Title 007583 BUS SYS ANL 2 Job Category Clinical Systems / IT Professionals, Professional and Managerial Bargaining Unit 99 - Policy-Covered (No Bargaining Unit) Employee Class Contract Percentage 100% Location Parnassus Heights (SF), Various Work Sites Shift Days Shift Length 8 Hours Additional Shift Details Monday - Friday, 8am to 5pm